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Member
Posts: 13
Registered: ‎03-17-2015

Price adjustment on an item that went on sale during return period

Hello,

 

I ordered a game on November 12th that I price matched for $39.99, so my Gamers Club Unlocked 20% discount did not apply.  The same game is now on sale at Best Buy for $29.99 and it is still within the holiday return period.  According to the price match policy here https://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat297300050000.c?id=pcmcat... I should be able to have the price of my purchase adjusted to $29.99 as well as have the 20% discount applied on top of that.  Please let me know if I'm correct.  Thank you.

Member
Posts: 13
Registered: ‎03-17-2015

Re: Price adjustment on an item that went on sale during return period

Looks like this got moved from the BestBuy.com board since I mentioned GCU, figured it would have been more relevant there.  

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Registered: ‎07-27-2015

Re: Price adjustment on an item that went on sale during return period

Hi crovaxeve –

 

Welcome back to the forums and thanks for posting. When GCU gets entered into the equation price matches can sometimes get a bit complex, so I’m sorry to hear your original match wasn’t processed to account for your Membership discount. That said I’ll be happy to advise you on your new request.

 

Unfortunately processing a second price match for your purchase, even though it’s still within the Holiday Return Period, is not something we’re able to do. As stated Price Match Policy Details: “Our Price Match Guarantee covers new items (excludes clearance and open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.”

 

That said, I’ve sent you a private message with some additional information, which you can view by selecting the orange envelope on the top right-hand corner of the page.

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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