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Posts: 12
Registered: ‎08-04-2016

Price Drop and Price Matching Question

I purchased Dragon's Crown Battle Hardened PS4 edition on 5/14. As a GCU member it was discounted from $49.99 MSRP to $38.99 at the time or purchase with the 20% discount and an additional dollar off from an in store pickup incentive.

Now less than 30 days later it's on sale for $29.99 or $22.99 with the GCU discount and in store pickup incentive. As an Elite Plus member I am still within my 30 day return period and my copy is still unopened. However, before returning it to the store or going in and asking about the price change I figured it was worth asking here since this was a online order with in store pickup.

Is it possible to get the difference in price of $16 refunded without returning my original copy and reordering a new copy at the discounted price?
Posts: 19
Registered: ‎11-25-2016

Re: Price Drop and Price Matching Question

I've gotten the difference due to a sale refunded through the phone support. They just checked their systems price, the date I purchased it, and my account. Then said I qualified and they refunded the cash. 


Hope this helps. 

Posts: 5,232
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Blog Posts: 13
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Registered: ‎07-27-2015

Re: Price Drop and Price Matching Question

Hi Cthulhu –


Welcome back to the forums and thanks for posting. You ask an excellent question regarding GCU and our Price Match Guarantee, which I’ll be happy to answer and clarify for you.


To answer this, I’ll quote the “How does the Price Match Guarantee apply to My Best Buy Gamers Club Unlocked Purchases?” section of our Price Match Guarantee’s FAQ:


“If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.”


Processing price match requests isn’t something we assist with over our forums, however, you can have your request processed in-store, via Best Buy Chat, or by calling 1-888-BestBuy (1-888-237-8289) like @Daehawk suggested. Let us know if you have any other questions!

Michael|Social Media Specialist | Best Buy® Corporate
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