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Posts: 11
Registered: ‎12-06-2016

Preorder Reward and Price Match Issue

I preorder for the $10 reward certificate bonus, but when I price match on day 1, I usually have an issue receiving the $10 in rewards. Today I got my pre-order Pokémon Sword and then later price matched it, but it was a return and repurchase. I’m afraid I may not get my $10 bonus.
Posts: 6,605
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Registered: ‎12-23-2016

Re: Preorder Reward and Price Match Issue

Hello, BenedictN.Corpuz,


Welcome back to the forums. I hope you're enjoying Pokémon Sword so far.


As noted here, it can take up to 20 days for points to be added after a purchase for this promotion. Until that juncture, we won't be able to look into this for you.


If you don't have those points 21 days after you make the purchase, please reach back out. We can then dive in and see if the purchase qualified, and add the points if it did.



Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 11
Registered: ‎12-06-2016

Re: Preorder Reward and Price Match Issue

The points have already been added and taken away after the price match.