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Registered: ‎04-02-2018
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Never Received Gamer's Club Unlocked Welcome Coupons

I ordered the Gamer's Club Unlocked membership online on March 20 and have yet to receive the welcome email that contains coupons, even though in my order history it says instructions emailed. Have also contacted Best Buy by phone 3 times and have yet to receive this email, even though they said it should arrive in 3-5 days. Have even checked spam folders and still nothing. I receive all the other emails from Best Buy just fine. Please help, as I would like to make use of these coupons in the welcome email, and phone support has been no help.

Posts: 5,232
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Registered: ‎07-27-2015

Re: Never Received Gamer's Club Unlocked Welcome Coupons

Hi mjforte –


Welcome to the forums and thanks for choosing to become a GCU Member. It’s quite disappointing to hear your welcome email and coupons didn’t arrive, and that after multiple attempts our phone support team hasn’t been able to get this resolved. That said, I’m happy to offer my assistance here.


If you’ve still not received your coupons please send me a private message with the information listed below. You can message me  by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number



Michael|Social Media Specialist | Best Buy® Corporate
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