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Posts: 1
Registered: ‎11-13-2018

Need help PROPERLY merging account that has gcu exp date of 2020

I've had trouble for years. My gcu expires Oct 31st 2020. Same as a friend of mine since we did it together. Couple of years ago I had too many emails and accounts so best buy wanted to merge them all into one. So they "did"but in doing so messed up by gcu and gave me exp of Nov 3 2018. I told them to fix it or else I would call back years later when it expires. Well here I am. I spoke to rep today. He confirmed there is still an account with all my info and member id showing gcu 2020. Can a mod here help with merging it CORRECTLY this time?
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Registered: ‎01-21-2014

Re: Need help PROPERLY merging account that has gcu exp date of 2020

[ Edited ]

Good afternoon, Litobirdy, and welcome to the forum,

 

I realize you’ve been waiting for assistance for a few days now, so thank you for patience! We’ve been experiencing some heavy incoming volume here for some time due to the upcoming holiday season, and we haven’t been able to address all customer concerns as quickly as wanted. I’d be happy to help though, especially since it sounds like you’ve been trying to resolve your Gamer’s Club Unlocked (GCU) account issues for quite some time. It’s clear to me you’ve done what you can on your own to resolve this, and I truly appreciate you allowing us the second chance to see what’s going on.

 

To be perfectly honest, our options may be limited depending on what our system shows since the GCU program is no longer available for purchase. This means that if your account shows it’s inactive, we would not be able reinstate it to reflect the 2020 date you mention. I do, however, wish to review your account to see what options we may have available to assist you, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
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