11-13-2018 10:18 PM
11-18-2018 11:31 AM - edited 11-18-2018 12:42 PM
Good afternoon, Litobirdy, and welcome to the forum,
I realize you’ve been waiting for assistance for a few days now, so thank you for patience! We’ve been experiencing some heavy incoming volume here for some time due to the upcoming holiday season, and we haven’t been able to address all customer concerns as quickly as wanted. I’d be happy to help though, especially since it sounds like you’ve been trying to resolve your Gamer’s Club Unlocked (GCU) account issues for quite some time. It’s clear to me you’ve done what you can on your own to resolve this, and I truly appreciate you allowing us the second chance to see what’s going on.
To be perfectly honest, our options may be limited depending on what our system shows since the GCU program is no longer available for purchase. This means that if your account shows it’s inactive, we would not be able reinstate it to reflect the 2020 date you mention. I do, however, wish to review your account to see what options we may have available to assist you, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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