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New Member
Posts: 3
Registered: ‎11-08-2017

My GCU is now gone?

Went to purchase a game just now and my GCU is not showing up anywhere on my profile nor is it showing up when I'm checking out.   I'm aware that GCU is being discontinued, but my membership still had over a year left on it.

 

If someone from BB support can please follow-up with me that would be great.

 

Thanks

 

Matt

Trusted Member
Posts: 89
Registered: ‎04-19-2012

Re: My GCU is now gone?

Call them, seems to be happening for random people.

Posts: 5,174
Topics: 76
Kudos: 433
Blog Posts: 13
Solutions: 450
Registered: ‎07-27-2015

Re: My GCU is now gone?

Hi Matt –

 

Welcome back to the forums and thanks for reaching out to us. It’s quite concerning to hear you’re not seeing your membership on your account when you should still have more than a year left on your term, so I’ll be happy to take a look at this for you.

 

Please send me a private message verifying the following information so I can take a look at your account. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-08-2017

Re: My GCU is now gone?

Hey,

 

Tried sending you the info you requested via a private message and got this error message popping up:

 

You have reached the limit for number of private messages that you can send for now. Please try again later.

Highlighted
Posts: 5,174
Topics: 76
Kudos: 433
Blog Posts: 13
Solutions: 450
Registered: ‎07-27-2015

Re: My GCU is now gone?

Hi mattmoore615 –

 

That’s strange. If you haven’t already, I recommend signing out of your forum account and clearing your browsers cache/cookies, then logging back in and trying again. Let me know if that doesn’t work.

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!