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Posts: 4
Registered: ‎09-11-2019

Re: My Best Buy Get $10 Offer


@Discostew wrote:

Is there a reason why Pokemon Sword and Shield are no longer showing they are eligible for the $10 certificate? The Pre-order Program page still lists them, but the pages for pre-ordering either game does not. I remember they used to.


Was thinking about preordering, but yeah, the $10 reward doesn't appear on the product page anymore.

Was it removed and the $10 reward list of games not updated, or is it just an error on the product page?

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Registered: ‎10-10-2012

Re: My Best Buy Get $10 Offer

[ Edited ]

Hey Zapix,

 

Thanks for reporting this.  I believe this is an error on the site, as I have not been told these titles no longer qualify.  I'm forwarding this up to our support teams to look into!

 

UPDATE: This is now fixed again, and should ideally no longer be a concern.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎09-11-2019

Re: My Best Buy Get $10 Offer

Looks like it was an error on the product page! They went and fixed it! Thanks! I went ahead and pre ordered!
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Registered: ‎09-13-2019

Re: My Best Buy Get $10 Offer

Hello, I was told this promotion does not exist I pre-ordered and purchased borderlands 3 and was informed by two customer service agents this is not a thing. Is this still available I did not receive anything?
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Registered: ‎12-23-2016

Re: My Best Buy Get $10 Offer

Hi, NicWest,

his promotion is still ongoing. As long as you pre-ordered, and use your My Best Buy account, you should get that $10 certificate in your account in about 20 days. Please reach back out then if you haven't received it.

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-26-2017

Re: My Best Buy Get $10 Offer

I purchased Gears 5 Ultimate Edition and I have not received the $10 reward certificate.

I saw that I should wait around 20 days for it to reflect on my account, but I have not seen it yet Smiley Sad

 

 

If you need more information, let me know.

 

Thanks,

Jarrod

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Registered: ‎11-29-2016

Re: My Best Buy Get $10 Offer

Welcome back to our forums, Jarrod,

 

Congrats on your Gears 5 purchase!  As someone who’s been in the COG since the first Gears of War myself, I knew I had to pick up my copy on release day, and I hope you’ve been enjoying the game as much as I have!  I’m sorry to hear there may have been an issue with the bonus $10 in My Best Buy rewards you’ve been expecting, but I’ll be happy to take a closer look into your purchase and help out in any way I can.

 

For me to look into your purchase further, I’ll ask that you use the blue “Private Message” button in my signature to send me the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

This should be enough information for me to locate your purchase, and see if that $10 reward certificate might have been picked up by The Swarm.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full View” before this button is visible.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Registered: ‎03-27-2017

Re: My Best Buy Get $10 Offer

Can I please have an update on Luigi’s Mansion 3 and whether or not it is eligible for the $10 Reward? On the BB app it doesn’t show up as eligible but on a web browser it does. But it’s also not on the eligible list on BestBuy.com but it shows up here in this forum thread.
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Registered: ‎12-23-2016

Re: My Best Buy Get $10 Offer

Hi, itzaMeBT,

 

Welcome back to the forums. That's a great question. I'll reach out to some partners to see if we can get this updated one way or the other so that there is no longer conflicting information about whether it qualifies.

 

It may take a bit of time to hear back, but I'll let you know once I have an update.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-21-2019

Re: My Best Buy Get $10 Offer

Hello.

 

I understand its one $10 preorder certificate per account per title. What I'm wondering is:

 

If I buy pokemon sword individually for my son, pokemon shield for my daughter, and then buy the double pack for my wife and I, will I be able to get three $10 preorder certificates? Pokemon Sword and Pokemon Shield are technically different titles, and the packaging of the double pack is sold as a standalone. I'm just curious if I will be eligible for three $10 preorder certificates.

 

Thanks in advance.