09-16-2018 03:14 PM
My preordered copy of Tomb Raider is also delayed until who knows when and was told by support that if it doesn't come in by next week then the order will get cancelled. I'm also wondering if this means the $10 preorder bonus will be cancelled as well. If so, no game, no bonus, what was the point of preordering from BB? It's a strange situation for BB to get seemingly 0 copies of the game, despite being one of the larger retailers. As far as I can tell, Amazon, Gamestop, and even my local Fry's have gotten it in.
10-05-2018 11:06 AM
10-11-2018 10:10 AM
Hi there, Mattappen, and welcome to the forum,
Thanks for your patience while waiting for assistance. We've been a little busier than normal due to some heavy incoming volume, and we subsequently haven't been able to respond to everyone as quickly as we'd normally like. I'd be happy to help though, especially as it sounds like you have some questions about your gaming purchase.
Based on what you've said, it does sound like your purchase technically qualifies as a pre-order. It doesn't, however, qualify for the "Get $10" promotion. According to the terms and conditions of that offer, the pre-order would have had to been placed prior to 5:00 p.m. CT on the day before its street date. While you should still be eligible for your standard My Best Buy points though, let me know if you have any other questions.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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10-29-2018 10:03 AM
12-06-2018 08:43 AM
Hi, I preordered Fallout 76 and was picked up on 11/14, however, I still don't see my $10 reward. They should've posted no later than 12/4 and today is 12/6. Thanks for looking into it.