Gamers Club

[KyleR-BBY Social Media Specialist]

Hello KJMaxim,

Welcome back to the forums. I’m sorry about your bonus rewards certificates not arriving.

I’d like to check in to that order to see if I can help out at all. Please send me a private message, through the link in my signature, with a few order details. Specifically, I’ll need your name, email address, phone number, and the order number or customer service PIN from the bottom of your receipt. 

That should help me verify whether that purchase met all of the qualifications for those bonus certificates.

Sincerely, 

[UzukiTonelico]

I preordered two copies of Kingdom Hearts 3, seperately, not in the same transaction. Will I get the $10 Reward for both of them and making it $20?

[UzukiTonelico]

Nevermind, just saw the answer in the first post. =/

[Hokie4life]

I pre-ordered the Division 2 last week. I've been checking my account and I still do not see the bonus under My Rewards. How long until I should expect to see the $10 reward?
Thanks.

[KyleR-BBY Social Media Specialist]

Hello Hokie4life,

Thanks for joining us at the Best Buy Community forums. I hope that you are enjoying Tom Clancy’s The Division 2.

I just went ahead and merged your post into our main thread on this subject. As you’ll see in the first post, it can take 15-20 days for those bonus points to hit your account. If, 21 days from when your copy of the game arrived or was picked up, you don’t have those points, please reach back out to us. We’d need you to send in a private message through the link in my signature containing your name, email address, phone number, and order number.

The points almost always get there, but please don’t hesitate to reach out at that point if they don’t.

Sincerely,  

[sam2isfine]

Hello Team,

I pre-ordered Tom Clancy's The Division 2 game for PS4 on 02/22, which was delivered on 03/15 (Order# {removed per forum guidelines}).

The game was eligible for a $10 Pre-Order Reward, which has not been credited to my Best Buy Reward account.

Can you please check and credit the points?

Thanks and Regards,
Sam

[darealy]

I too pre-ordered Tom Clancy's The Division 2 game for PS4 and picked it up on 3/9.

The game was eligible for a $10 Pre-Order Reward, which has not been credited to my Best Buy Reward account.

Can you please check and credit the points?

Thanks and Regards,
Darren

[Tasha-BBY Social Media Specialist]

Hello Darren, 

Thank you for connecting with us! I've heard some great things about Tom Clancy's The Division 2 so I hope you've been enjoying it. While a release is exciting enough, a title qualifying for a Get $10 offer is even more so. That being said, points may take 15-20 days to post, including bonuses. I would encourage you to allow this time frame. If after 20 days you aren't seeing your rewards, please feel welcome to send us a private message with additional information including the details below.

- Name

- Phone #

- Email address

- Order #

Sincerely, 

[JDizzle]

I know it was just added to the site today, but will Borderlands 3 be eligible for the $10 offer? Im interested in getting the $100 version that comes with the Season Pass, but wanted to make sure it was eligible first...

[KyleR-BBY Social Media Specialist]

Hello, JDizzle,

Boarderlands 3 was definitely an exciting announcement. I hope you're pre-order it regardless of whether it qualifies for the $10 in bonus rewards.

Keep an eye on the promotion page here to see if that game gets added in. If you pre-order early and the bonus gets added, it should apply to your order no problem, so there's no need to wait if you were going to pick the game up anyway.

Sincerely,