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**Important Updates Regarding Gamers Club and Gamers Club Unlocked**
Hello Friends,
For a variety of reasons, we have decided that our Gamers Club programs will not be accepting new members. This includes both the free Gamers Club membership and Gamers Club Unlocked (GCU). Current Gamers Club Unlocked members will continue to receive their benefits. However, current members of the free Gamers Club program will no longer receive benefits. We encourage everyone to use our “My Best Buy” membership to receive perks, including receiving a $10 reward certificate when pre-ordering select, hot games.
You may have additional questions after reading this, and we hope to address those for you with our FAQs listed below.
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Q) I heard you are canceling Gamers Club Unlocked. Is this true?
A. Yes, but current members will continue to receive their benefits until their membership expires.
Q) Has the free Gamers Club program been canceled?
A. Yes. Current members of the free Gamers Club program will no longer receive benefits.
Q) I preordered a game that is advertised as being a part of the Get $10 offer. Will I still receive this reward with my preorder?
A. Yes, our Get $10 promotion is open to all My Best Buy members, as it is currently.
Q) Are my current Unlocked benefits changing in any way?
A. There will be no changes to your Gamers Club Unlocked Benefits for those currently enrolled.
Q) Will you be replacing Gamers Club or GCU with something else?
A. At this time, we are not able to share any information on possible programs or offers that may be presented in the future. I recommend keeping an eye on BestBuy.com for any updates.
Q) I am a GCU member but I'm not seeing my discount on new games for my online purchase.
A. The 20% discount should be applied to eligible games in your cart if you are logged into your active Gamers Club Unlocked account.
Q) Will customers with existing memberships be able to renew?
A. Existing memberships may not be renewed.
Q) How do I check when my Gamers Club Unlocked membership expires?
A. Log into the Account Home page on BestBuy.com to see your My Gamers Club Unlocked expiration date.
**Update posted 5/19/18**
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Calling all Gamers! Thanks for taking the time to check out our FAQ for Gamers Club Unlocked. You should find most information needed for any questions or concerns within the details below. However, please don't hesitate to make a new post on our Gamers Club Board.
Check out what Gamers Club Unlocked has to offer:
Q: What are the benefits of My Best Buy Gamers Club Unlocked?
A: Our Gamers Club Unlocked benefits have been upgraded.
- Get 20% off new video games for 2 full years (NEW)
- Get 2x base points on new video game software, digital content, and game accessories
- Get 2x points when you trade-in games
- Get base points on gaming consoles
- Redeem Reward Certificates on nearly everything at Best Buy, including special money-saving exclusive offers
- 10% bonus trade-in credit on your video game software trade-ins
- 10% off pre-owned games
- Get $5 off a game costing $29.99 or more via special welcome coupon
- Save 50% on a new strategy guide via special welcome coupon
Q: Once I am a member of Gamers Club Unlocked, is there a limit to how many new video games I can buy with my 20% discount?
A: Yes. Members are limited to three copies of a new (i.e. not pre-owned) gaming software title per platform, per year. Collector’s and Limited Editions count toward that title limit. Game of the Year editions, usually released much later including additional content do not count toward that limit but would essentially start as a separate game and limit.
Q: Does the 20% off only apply to new games on one console?
A: Nope, it applies to all new video games, including PC (with the exclusion of digital). The more games you buy, the more money you save. Game on, friends!
Q: You’ve run promotions in the past where if you pre-order and purchase certain games at Best Buy you get $10 in reward certificates…Do those offers, and others like it also apply to the 20% discount on new video games?
A: Current offers stack atop one another. That is to say, if you are eligible for reward certificates as a part of a promotion, you will get your 20% savings, and get the reward certificate too. Here’s an example:
Josh pre-ordered Call of Duty: Ghosts for Xbox One, and is, therefore, eligible for $10 in reward certificates as a My Best Buy member. Josh becomes a Gamers Club Unlocked member before he picks up his copy of Call of Duty Ghosts for Xbox One. Josh gets 20% off his copy of Call of Duty: Ghosts for Xbox One, and will receive $10 in reward certificates for successfully completing the other $10 reward certificate promotion. In this instance, Josh got $22 worth of benefits in one transaction. Not bad for a $60 game.
Q: If I have already pre-ordered games, will the 20% off be applied to those orders?
A: This will depend on whether you placed these pre-orders in-store or through BestBuy.com
- In-Store:
If you pre-ordered in-store, you will receive the 20% off benefit as long as you are an active Gamers Club Unlocked member when you pick up your pre-order. You will need to ensure your My Best Buy account is added to the purchase when the game is picked up.
- BestBuy.com:
If you pre-ordered on BestBuy.com for either Store Pickup or shipping, we are not able to add this benefit to your existing order. You will need to either cancel and re-do your pre-order or return and repurchase the game once it is fulfilled to get the 20% off. To receive this benefit going forward, you will need to ensure that you are signed in to your BestBuy.com account when you place an order and have your My Best Buy account linked to your BestBuy.com account.
Q: Can the 20% off benefit be combined with a price match?
A: At the time of purchase, you would receive either the price match or 20% off. You would not be able to receive 20% off of a matched price. If Best Buy's price is lowered during the return/exchange period, the price will be matched to the lower price (upon request). My Best Buy Gamers Club Unlocked Members should receive the new price along with the 20% discount. This price match covers one price match per identical item per customer.
For example, if Best Buy sells a new game for $59.99, a My Best Buy Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the Best Buy price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My Best Buy Gamers Club Unlocked member the game for $44.99 with no additional discount. If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.
Q: Does the 20% off new video games come as a certificate, gift card, or another back-end rebate?
A: You get 20% off immediately when you buy your new games. Other promotions may deliver benefits on the back end, but not your 20% off.
For additional questions, please feel welcome to create a new post and we will do our best to answer them.
 | Brian|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
