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Member
Posts: 17
Registered: ‎01-19-2017

Re: Missing reward points for Smash Ultimate preorders

Does this apply even if the points are finalized (not pending) and there is still no 500 point bonus showing up?  You are saying it could show up later anyway?  Thanks!

New Member
Posts: 8
Registered: ‎01-21-2017

Super Smash Bros. Ultimate Special Edition $10 Rewards

I saw that for Super Smash Bros. Ultimate, there was a promotion for getting a $10 rewards certificate for pre-ordering and picking up the game. I pre-ordered the Special Edition and picked it up on the day it came out. So far, I've gotten the regular points from purchasing it, but not for the promotion. When will I get it? Or did the special edition not count in the promotion?

Posts: 5,549
Topics: 60
Kudos: 519
Solutions: 320
Registered: ‎12-23-2016

Re: Super Smash Bros. Ultimate Special Edition $10 Rewards

Hello apalmer925,

 

Welcome to the Best Buy Community forums. The $10 rewards certificate with select game preorders is one of my favorite promotions we offer.

 

As noted here, it takes 15-20 days from pickup for those points to post to your account. That means you should see those points in your account by December 27, if you picked it up on release day.

 

If we get to December 28 and you still don’t have the points, please reach back out to us and we’ll check it out for you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-14-2017

Did not recieve video game pre order promotional credit.

Preordered super smash bros. Ultimate and never received the $10 credit for it. No email or anything letting me know of it.
New Member
Posts: 3
Registered: ‎11-02-2014

Re: Did not recieve video game pre order promotional credit.

I am having the same problem. It’s been 15 days and no certificate.
Posts: 5,528
Topics: 320
Kudos: 166
Blog Posts: 12
Solutions: 316
Registered: ‎01-21-2014

Re: Did not recieve video game pre order promotional credit.

Hello, Alejandro_35 and wiitachi,

 

Welcome back to the forum!

 

From my experience, our "Get $10" My Best Buy offer for pre-ordering select games can sometimes take up to 20 days to apply to a membership. Since Super Smash Bros. Ultimate released on Dec. 7, we haven't quite hit that mark. That said, if you don't see your points by end of Thursday next week, let me know by sending me your full name, email, phone number, and your order number/Customer Service Pin (found on the store receipt). You may do this by logging into the forum and clicking on the blue "Private Message" button included in my signature below.

 

Happy holidays,

Alexandra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎09-07-2018

Re: Did not recieve video game pre order promotional credit.

I'm in the same boat as well. Preordered the Special Edition and picked it up on December 7th. No updates to my rewards account. It doesn't even show up as "pending" on the point rewards history.

New Member
Posts: 6
Registered: ‎03-17-2013

500 points from Smash Bros. Ultimate preorder still missing

Hi Unboxed staff,

 

I just checked my rewards history on a whim this afternoon and noticed that the 500 points which I was supposed to receive for picking up my Smash Bros. Ultimate Special Edition preorder never posted to my account.  I sure would appreciate your assistance to correct this - thanks!

Member
Posts: 13
Registered: ‎01-21-2013

Missing Pre Order Bonus Rewards Smash Bros

Hello,

I still have not received my $10 reward for preordering Smash Brothers. It is a bit tiring to continually be required to monitor these pre order bonuses as they never seem to post.

Please have my account credited.
Member
Posts: 21
Registered: ‎06-21-2017

Re: $10 pre-order bonus for Nintendo Switch Smash Bros Edition?

It has been 15-20 days now