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Posts: 2
Registered: ‎10-05-2019

Missing gears 5 my best buy rewards

I preordered and received gears 5 digital, but still haven't received $10 reward for preorder. It's been nearly a month since release also. Please help!
Posts: 130
Topics: 4
Kudos: 16
Solutions: 1
Registered: ‎12-04-2018

Re: Missing gears 5 my best buy rewards

Greetings, Gvel78!

Thanks for joining us here on the Best Buy Forums. As a gamer myself, I love when a title that I'm excited for has some added incentive to pre-order!

We traditionally see these points added within approximately 15 days from the time of pick up or fulfillment so it's rather odd that you have yet to see them added. Please feel free to send me a Private Message containing the following info:

  • Your full name
  • Phone number
  • Email address
  • Order number


From there, I should be able to start digging into this for you. To send me this message, please click the blue "Private Message" button located in my signature below.


Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-05-2019

Re: Missing gears 5 my best buy rewards

I still haven't gotten the reward in my account. The private message button doesn't show on my link either.
Posts: 7,912
Topics: 3,457
Kudos: 233
Blog Posts: 24
Solutions: 380
Registered: ‎10-10-2012

Re: Missing gears 5 my best buy rewards

Hello again, Gvel78,


It sounds like you might be viewing our forums through a mobile device.  If that’s the case, then you’ll want to either log in through an actual computer, or switch to the desktop version of the app on your phone.  Once you can send us the information Michael requested via private message, we’d be happy to dive in and see how we can help.


One slight correction to the information Michael gave is that points take 15-20 days to post from time of pickup or shipping.  If those 20 days have not passed, you would not yet see the points in your account.


Alternatively, you can give us a call at (888) 237-8289 as well.



Bill|Senior Social Media Specialist | Best Buy® Corporate
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