10-15-2019 09:31 PM
I pre-ordered Final Fantasy 7 Remake Deluxe Edition (PS4 game) on September 12, 2019. The cost was $85.59 and I paid it in full at the time of purchase. According to this link, I should have received $10 in rewards for the purchase. It says points will be available 15 days after purchase. It has been 33 days since my purchase.
I tried to use the Report Missing Points page, but it keeps giving me an error that says "Please check the information you entered and try again." I copied the order number directly from the email and I am certain that I typed the correct zip code and order total.
Am I doing something wrong? Why can't I access the points?
Solved! Go to Solution.
10-16-2019 10:07 AM
Is there anything in your rewards that shows a total of 500 in the rewards column
10-16-2019 04:06 PM
Hi there, srsr99,
Welcome to the forum, and thank you for connecting with us regarding your Get $10 offer for Final Fantasy VII Remake. I remember my brother playing the original Final Fantasy VII, so I understand how exciting this remake is!
With that said, while you may have paid for your pre-order immediately, points (including bonuses) would not be awarded until after the purchase is complete, meaning your pre-order would need to be fulfilled. As this title doesn't release until March 2020, I would encourage you to keep an eye on your account within the 15-20 days after release for these points and bonuses.
I hope this helps clarify your experience!
10-16-2019 10:25 PM
Ah okay, I just figured the points would appear when I paid for the game as opposed to when it actually released. I suppose I can see why that would be the case though. I will check back in March for the points.
Thanks for your help Tasha!
10-17-2019 11:31 AM
Hi there, srsr99,
You're quite welcome! I'm glad I could clarify when you should expect to see these points. If you should need any further assistance, please let us know.