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New Member
Posts: 2
Registered: ‎10-15-2019
Accepted Solution

Missing Rewards Points for Final Fantasy 7 Remake

Hello,

I pre-ordered Final Fantasy 7 Remake Deluxe Edition (PS4 game) on September 12, 2019. The cost was $85.59 and I paid it in full at the time of purchase. According to this link, I should have received $10 in rewards for the purchase. It says points will be available 15 days after purchase. It has been 33 days since my purchase.

 

I tried to use the Report Missing Points page, but it keeps giving me an error that says "Please check the information you entered and try again." I copied the order number directly from the email and I am certain that I typed the correct zip code and order total.

 

Am I doing something wrong? Why can't I access the points?

 

 

Emerging Expert
Posts: 6,471
Registered: ‎02-25-2013

Re: Missing Rewards Points for Final Fantasy 7 Remake

Is there anything in your rewards that shows a total of 500 in the rewards column

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Posts: 11,745
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Registered: ‎01-03-2013

Re: Missing Rewards Points for Final Fantasy 7 Remake

Hi there, srsr99, 

 

Welcome to the forum, and thank you for connecting with us regarding your Get $10 offer for Final Fantasy VII Remake. I remember my brother playing the original Final Fantasy VII, so I understand how exciting this remake is!

 

With that said, while you may have paid for your pre-order immediately, points (including bonuses) would not be awarded until after the purchase is complete, meaning your pre-order would need to be fulfilled. As this title doesn't release until March 2020, I would encourage you to keep an eye on your account within the 15-20 days after release for these points and bonuses. 

I hope this helps clarify your experience! 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-15-2019

Re: Missing Rewards Points for Final Fantasy 7 Remake

Ah okay, I just figured the points would appear when I paid for the game as opposed to when it actually released. I suppose I can see why that would be the case though. I will check back in March for the points.

Thanks for your help Tasha!

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Posts: 11,745
Topics: 158
Kudos: 361
Blog Posts: 21
Solutions: 570
Registered: ‎01-03-2013

Re: Missing Rewards Points for Final Fantasy 7 Remake

Hi there, srsr99, 

 

You're quite welcome! I'm glad I could clarify when you should expect to see these points. If you should need any further assistance, please let us know. 

 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!