12-19-2020 08:46 AM
Solved! Go to Solution.
12-19-2020 08:58 PM
No points for me because it was bought on 18 months no interest, but I still haven't gotten my $10 in rewards for the pre-order either. I'd rather go the refund route personally, but it was a digtial code I purchased that was already redeemed.
12-22-2020 03:18 PM
First and foremost, thank you for keeping Best Buy in mind with your Cyberpunk 2077 pre-orders. This gaming release was highly anticipated, and getting reward points for your purchase is definitely an added perk for utilizing your My Best Buy account to secure your order. I hope to be able to shed light on these circumstances!
We ask that you please review your My Best Buy account rewards history page to check if they have posted. Please keep in mind that it takes about 15 days from the purchase date or shipping date for points to be posted to your account. If these base points still weren't showing up, you may want to Report the Missing My Best Buy Points, or reach out separately on our My Best Buy Boards for further support.
I can totally understand wanting to check on the status of the Get $10 in Rewards promotion as well for your orders! As it typically takes 20 days from the date of purchase or game shipment for this offer to reflect to your My Best Buy account, we ask that you please allow that time frame to pass. If after that time frame has passed and you were not seeing those promotional points to your account, please reach back out to us here as we'd be glad to further assist!