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New Member
Posts: 4
Registered: ‎11-09-2019

Haven't received $10 preorder certificate


I preordered Luigi's Mansion. I ordered it on 10/20 and the game came out on 10/30. 

I never received the $10 dollar bonus. Usually I receive it as bonus points but never received it for my order.

Total points

for this transaction
My Best Buy Visa Purchase Bonus95
Base Points23
My Best Buy Gamers Club Bonus23
Can you find out what happened?
New Member
Posts: 1
Registered: ‎11-08-2017

Re: Haven't received $10 preorder certificate

Same thing happening to me -- I've got the regular "paid" points in my account but not seeing the $10 reward show up. First time this has happened, normally they show up in the same batch. 

Posts: 16
Registered: ‎03-30-2015

Re: Missing $10 rewards

Same issue here - received my regular points for LM3 but not my $10 pre-order bonus.

Recognized Member
Posts: 164
Registered: ‎11-18-2008

Re: Missing $10 rewards

Still no pending points....

Posts: 11
Registered: ‎10-30-2019

Re: Missing $10 rewards

13 days in missing points haven’t shown yet, 7 more days til you can tell us what to do next
Regular Member
Posts: 36
Registered: ‎11-13-2013

Re: Missing $10 rewards

Count me in on this too.  Points are nowhere to be found.  Hoping you're right and they magically appear in the next few days.

New Member
Posts: 2
Registered: ‎03-05-2012

Re: Missing $10 rewards

I do not have my $10 reward for LM3 either.

Regular Member
Posts: 35
Registered: ‎03-07-2013

Re: 500 points for Luigi Mansion 3?

Thanks I bought the game last week and it only says I have 27 pending points. I just want to make sure I get those bonus 500 points the email said I would get.
Posts: 18
Registered: ‎08-29-2013

Re: Missing $10 rewards

Count me in as someone who didnt get their $10 extra rewards points for Luigi Mansion preorder.
New Member
Posts: 1
Registered: ‎11-12-2019

Re: Missing $10 rewards

I do not have my $10 reward either. I called and they said there was no such promotion. Best Buy is really dropping the ball with customer service regarding this issue. Please advise on if this issue is at least being worked on.