11-01-2019 12:05 PM - edited 11-01-2019 12:08 PM
I appreciate your reply, and I can understand the confusion seeing points post almost instantly versus the 15-20 days we are stating. However, I've been working these boards for 7 years, and the 15-20 days has always been the standard. We even call it out on our floated post for this promotion here.
I can't speak to the "pending points" issue, but I've personally brought it up to our support teams in the past. Every time I have, I've been informed that it doesn't impact whether the customer will receive their points, as they review all transactions to make sure they qualify. However, as with anything, there's always a chance someone might get missed. That's why we're here, to fill in those gaps when the system fails.
If points have posted almost right away in the past, or continue post right away, that's awesome. I'd just as soon we give you the points as quickly as possible, but it's not the expectation that we've been told to set. As such, we've been providing this same message on every one of these threads for the time I've been here.
11-01-2019 12:54 PM
I notice that when I pre-order a game at least a month before it's released, I typically get my Reward when the game comes out. When I pre-order just before it's release, like I did last with LM3, I expect to wait a few weeks before I get the reward. No biggie
11-02-2019 10:25 AM
Yeah, I have no issue waiting the specified period to actually get the points. I just wanted to point out what people are noticing that is "different" and why they were confused. I understand that there are things going on behind the scenes that may differ and if it works out that is great. Just as long as they are aware of why people are asking questions.
11-04-2019 02:57 PM
You should still qualify for that bonus $10 in My Best Buy rewards even if you ordered before the bonus was announced.
Thanks for the question!
11-04-2019 05:08 PM
I was wondering, for these pre-orders, do you get regular points in addition to the $10? I pre-ordered Luigi's Mansion and I have 29 points currently pending on my account, but nothing about the $10 credit. I know that it typically takes 15 days for points to process, but I was wondering if the presence of the other points means that my order processed incorrectly. Should I report missing points, or will I be getting both points and the $10 will just show up later? Thanks!
11-04-2019 06:07 PM
Welcome to the Best Buy Community forums. Thanks for the question.
Just because the other points are showing as pending does not mean that these bonus points will not arrive. Sometimes they show as pending, but in other cases they'll just appear on or around day-20 from purchase. You should be all set to get those points.
11-04-2019 08:31 PM
i just picked up my luigis mansions 3 preorder and i also preordeed pokemon sword. when will i get the $10 rewards for those games. i preordered luigis mansion 3 before the $10 reward offer existed. i want to make sure i get my rewards for preordering luigis mansion 3.
11-04-2019 11:32 PM
This doesn't normally happen but one of the games I preordered didn't give me any bonus points and there's nothing pending in my history for Luigi's Mansion 3.
I already got the points for the purchase price, but nothing else.