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Regular Member
Posts: 44
Registered: ‎02-07-2019

Re: Missing $10 rewards

Why do I have to wait 3 weeks when all of my other $10 rewards were given to me as soon as the game shipped? I didn't have to wait 3 weeks for my $10 reward for COD, Ghost Recon, etc so why do I have to wait 3 weeks now?

Regular Member
Posts: 43
Registered: ‎05-21-2014

Luigi's Mansion 3 $10 reward missing

I pre-ordered Luigi's Mansion 3 for in-store pickup and just picked up the game but have not recieved my $10s.

Member
Posts: 13
Registered: ‎09-22-2017

Re: Missing $10 rewards

Same issue here.  I have not yet received my $10 reward when it stated preorders would receive it.  Every preorder I've made that qualified in the last year or two I would receive the reward the same day the item ships or is delivered.  

Member
Posts: 13
Registered: ‎09-22-2017

Re: My Best Buy Get $10 Offer

I'm in the same boat for the Luigi's Mansion 3 reward.  All these $10 rewards in the past would credit immediately within 1 day of the game shipping or being delivered.  Not 20 days after release.  And I mean every single game in the last 3+ years I've preordered that qualified I would receive the $10 immediately.  Seems like it's a glitch and is not crediting correctly or something.

Regular Member
Posts: 43
Registered: ‎05-21-2014

Re: My Best Buy Get $10 Offer

I haven't got my Luigi's Mansion 3 $10 certificate either.

New Member
Posts: 1
Registered: ‎10-31-2019

Re: My Best Buy Get $10 Offer

So did chat support, and called in appears they all got the 15 message. Debating taking the game back in the morning and just buying it digitally. not sure it's worth the hassle for $10 cert
Posts: 7,912
Topics: 3,457
Kudos: 233
Blog Posts: 24
Solutions: 380
Registered: ‎10-10-2012

Re: Missing $10 rewards

Good Morning, everyone,

 

While we appreciate how much all of you want to receive the Get $10 certificate for pre-ordering Luigi's Mansion 3, Kyle is 100% correct in the information he provided.  If you have not seen the points after 20 days from your date of pickup in-store, or when your order was shipped, please send us a Private Message with your full name, email address, phone number, and purchase information, and we will look into it at that time.

 

Everyone is certainly entitled to disagree with us, but there is no purpose in us providing false information, and anyone implying that we're lying, or providing false information to other users about how to resolve this, will have their posts removed.  Keep it civil, please be courteous and respectful to everyone engaging on the Forum, including the forum moderators.

 

Finally, for those of you who may also have received the offer via email for purchases of Luigi's Mansion 3 post-release and already pre-ordered it, these offers do not stack.  You would not be able to receive two $10 certificate rewards.

 

Thanks,

 

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-01-2019

Re: Luigi's Mansion 3 $10 reward missing

Same here... saaaaaame here.

Regular Member
Posts: 36
Registered: ‎12-05-2011

Re: Missing $10 rewards

Bill-BBY, I don't think the real intention is to accuse you of "lying", but some people (like me) are wondering why the point have shown up immediately under previous orders that qualify (Borderlands 3 for me).  The points were obviously "Pending" for a time, but they had an entry in the history under that order for "$10 Certificate with Borderlands 3".  That isn't present for Luigi's Mansion 3, hence the confusion.

 

I don't think people are expecting to have points in pocket this second, and are willing to wait for them to apply, but if you had one order where they showed up as pending and one order for a different game where they do not that gives you the impression something is wrong and people want to know why it is different.  Was it because the promotion was added later so they have to do it differently?  Will the order be updated in 20ish days with the 500 points or will it be a new line item in history?  At least the impression that you know what is happening and why it is different for this game would go far towards helping people be more understand.

 

Regular Member
Posts: 36
Registered: ‎12-05-2011

Re: Missing $10 rewards

Here is the difference people are seeing, notice the part I circled?  That showed up immediately on Borderlands, however the entire point total for the order was obviously "Pending" for a good bit.  People are just wondering why there isn't a 500 point Pending entry line for Luigi's Mansion.