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Recognized Member
Posts: 165
Registered: ‎08-17-2016

Re: Missing $10 rewards

Yeah, im calling them now, its showing 59 pending points. So clearly they are trying to screw us.

Recognized Member
Posts: 165
Registered: ‎08-17-2016

Re: My Best Buy Get $10 Offer

Luigis mansion is not showing the extra points, despite confirmation that it was eligible and that it was listed on the product page as well. Whats going on?

Posts: 6,487
Topics: 93
Kudos: 583
Solutions: 357
Registered: ‎12-23-2016

Re: Missing $10 rewards

Hi, all,

 

Thanks for getting in touch with us about his here on the Best Buy Community forums. I'm sure you're all eager to get your $10 in rewards.

 

As noted in our thread on this offer, the bonus points will not be added to your account until 15-20 days after your game arrives or is picked up. Since the game is just out today, you can expect it to take another few weeks for your points to show up.

 

Normal points will show as pending in the meantime, but the bonus points should just be added once the time comes.

 

I hope that clears everything up. Please reach back out on day 21 if you don't see the $10 by then. Enjoy Luigi's Mansion 3 in the meantime.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 165
Registered: ‎08-17-2016

Re: Missing $10 rewards

It doesn't clear things up, because every other game that I have ever preordered from you guys that has this offer still shows the bonus points as pending. Im not going to wait 21 days for something that I know is an issue now. I get you are just doing job., but the bonus points should still be showing as pending, like every other title I have ever. I just called and they told me they are adding the points. I don't have time to play cat and mouse with this. 

Posts: 3,730
Topics: 70
Kudos: 215
Solutions: 182
Registered: ‎08-21-2017

Re: My Best Buy Get $10 Offer

Hey there, jpraelster93,

 

Thanks for stopping by the thread. Anytime I see a game I'm interested in showing up on this list I make sure to get my pre-order in. These points typically take 15-20 days to post to your account once your game has been shipped or has been picked up. Since Luigi's Mansion 3 was released today there is still going to be some time until these points are available. Please let us know if you don't receive these points by Nov. 20 and we'll be glad to check on this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 164
Registered: ‎11-18-2008

Re: Missing $10 rewards

Yeah, this is not how it normally works. I already have the points, they are not pending but don't show the $10 bonus points. Something is wrong.
Recognized Member
Posts: 164
Registered: ‎11-18-2008

Re: My Best Buy Get $10 Offer

Something is wrong. The points always show up immediately especially if you preordered multiple months ago. Also, even if you didn't they would show as pending which they do not.
Member
Posts: 11
Registered: ‎10-30-2019

Re: Missing $10 rewards

What number do you call?
Posts: 6,487
Topics: 93
Kudos: 583
Solutions: 357
Registered: ‎12-23-2016

Re: Missing $10 rewards

Hi, all,

 

As I mentioned earlier, all points should be automatically added to your account within 20 days of the purchase, even if they aren't showing up as pending. I appreciate your anticipate in awaiting those points. Please keep an eye on your accounts for updates.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 43
Registered: ‎10-23-2017

Re: Missing $10 rewards

I tried the elite number after I remembered it was an option for me but I still keep getting completely useless and unhelpful people everytime, I'm just trying to get my points so I can spend more money on their website, you'd think they would want that