10-31-2019 12:51 PM
Thanks for getting in touch with us about his here on the Best Buy Community forums. I'm sure you're all eager to get your $10 in rewards.
As noted in our thread on this offer, the bonus points will not be added to your account until 15-20 days after your game arrives or is picked up. Since the game is just out today, you can expect it to take another few weeks for your points to show up.
Normal points will show as pending in the meantime, but the bonus points should just be added once the time comes.
I hope that clears everything up. Please reach back out on day 21 if you don't see the $10 by then. Enjoy Luigi's Mansion 3 in the meantime.
10-31-2019 12:55 PM
It doesn't clear things up, because every other game that I have ever preordered from you guys that has this offer still shows the bonus points as pending. Im not going to wait 21 days for something that I know is an issue now. I get you are just doing job., but the bonus points should still be showing as pending, like every other title I have ever. I just called and they told me they are adding the points. I don't have time to play cat and mouse with this.
10-31-2019 01:04 PM
Hey there, jpraelster93,
Thanks for stopping by the thread. Anytime I see a game I'm interested in showing up on this list I make sure to get my pre-order in. These points typically take 15-20 days to post to your account once your game has been shipped or has been picked up. Since Luigi's Mansion 3 was released today there is still going to be some time until these points are available. Please let us know if you don't receive these points by Nov. 20 and we'll be glad to check on this for you!
10-31-2019 01:37 PM
10-31-2019 02:27 PM
As I mentioned earlier, all points should be automatically added to your account within 20 days of the purchase, even if they aren't showing up as pending. I appreciate your anticipate in awaiting those points. Please keep an eye on your accounts for updates.
10-31-2019 02:57 PM
I tried the elite number after I remembered it was an option for me but I still keep getting completely useless and unhelpful people everytime, I'm just trying to get my points so I can spend more money on their website, you'd think they would want that