09-08-2019 11:04 AM
Welcome back to our community! We’re happy to see returning friends. Thank you for pre-order of Gears 5. We’d be happy to shed some light on your missing 500 My Best Buy points.
Get $10 in Rewards is a great incentive besides pre-ordering to snag a copy of a game you have your eye on. Per the terms of that program, it can take approximately 15-20 days after the street date or store pickup to see those 500 My Best Buy points. You can review those terms and details here. Please let us know if you’re not seeing those points within the timeframe noted above and we’d be happy to see how we can assist, at that time.