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New Member
Posts: 1
Registered: ‎01-01-2019

Missing $10 Pre-Order bonus certificate


I pre-ordered Super Smash Bros Ultimate Digital Code + Fighters Pass on Total was 84.99. It was eligible for the $10 reward. 

The game came out on the 7th of December, so it's been more than 20 days and I still haven't received my $10 pre-order bonus certificate.

Was it just an exclusive in store offer or something, or can I actually get my points?

Any help is appreciated.

New Member
Posts: 5
Registered: ‎02-14-2015

Re: Missing $10 Pre-Order bonus certificate

I also just realized it appears my certificate points were never deposited either.
Posts: 5,528
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Registered: ‎01-21-2014

Re: Missing $10 Pre-Order bonus certificate

Hey there, AlexMartinez, and welcome to the forum,


We’ve been hearing from some customers saying they didn’t receive their pre-order “Get 10” bonus, so thank you for letting us know that you’re also seeing some issues. I’m not sure why yours never appeared, but as I’d hate for you to miss out on this, I’d be happy to help however possible.


I’ll first need some additional information from you to figure out our next steps, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.



Alexandra|Social Media Specialist | Best Buy® Corporate
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