01-01-2019 09:54 PM
I pre-ordered Super Smash Bros Ultimate Digital Code + Fighters Pass on BestBuy.com. Total was 84.99. It was eligible for the $10 reward.
The game came out on the 7th of December, so it's been more than 20 days and I still haven't received my $10 pre-order bonus certificate.
Was it just an exclusive in store offer or something, or can I actually get my points?
Any help is appreciated.
01-02-2019 12:06 PM
Hey there, AlexMartinez, and welcome to the forum,
We’ve been hearing from some customers saying they didn’t receive their pre-order “Get 10” bonus, so thank you for letting us know that you’re also seeing some issues. I’m not sure why yours never appeared, but as I’d hate for you to miss out on this, I’d be happy to help however possible.
I’ll first need some additional information from you to figure out our next steps, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.