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Member
Posts: 22
Registered: ‎03-28-2011
Accepted Solution

Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

I preorder on July 12, 2020 and picked up on Oct 30, 2020. I don't even see a transaction for points pending in the reward history for Oct 30, 2020.
Emerging Expert
Posts: 7,626
Registered: ‎02-25-2013

Re: Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

At a minimum you will not received rewards until at least 14 days after delivery.  Typically 14 to 21 days.

 

To see the rewards pending you will have to scroll back to July 12, 2020

 

When the $10 reward appears it will appear on that date also  as 500 points.

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Member
Posts: 22
Registered: ‎03-28-2011

Re: Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

Update: I don't see a transaction showing points pending in the reward history for July 12, 2020.
Emerging Expert
Posts: 7,626
Registered: ‎02-25-2013

Re: Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

Are  you 100% certain then that you used a Best Buy account when you made the purchase. If you already received it and you purchased it from BB there would be a digital paper trail if you use a my best buy account. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 4,458
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Registered: ‎11-29-2016

Re: Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

Good morning, edgarl11,

 

Welcome back to our forums!  I really enjoyed playing the first two Watch Dogs games when they came out, and from what I’ve seen of Watch Dogs: Legion, I’m sure to pick up the new installment as well.  I hope you’ve been enjoying the game so far! 

 

In regards to our My Best Buy Get $10 offer for pre-ordering select games, it’s a great perk for ordering your game early, so I completely understand why you’d want to make sure you’re not missing out.  We have a handy FAQ regarding this program which you’ll find here, but to save you the trouble of scrolling, I’ll also include the question and answer that specifically addresses the issue you’ve run into below:

 

Q: When will I receive my $10 reward certificate?

A: Please provide your member number at the time of pre-order and pickup. When you meet these requirements, you will receive 500 My Best Buy points credited to your account within 15-20 days of purchase or game shipment. 

 

Because the game was released for PS4 and Xbox on October 29, we’ve not quite passed the 20 day mark just yet.  With that said, if you’re still not seeing your bonus 500 My Best Buy™ points after 20 days, feel free to follow up with us here, and we’ll be happy to assist as needed at that time.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-15-2020

Re: Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation Pre Order

SeanM - I sent you a PM on this.