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Trusted Member
Posts: 77
Registered: ‎10-30-2012
Accepted Solution

Kingdom Hearts $10 preorder bonus

Never received it and can’t find anywhere the order in my rewards
Posts: 323
Topics: 15
Kudos: 39
Solutions: 34
Registered: ‎10-19-2017

Re: Kingdom Hearts $10 preorder bonus

[ Edited ]

Hey, Ninjaskrzypek and Forum Community, 

 

The $10 in My Best Buy certificates offered for pre-ordering select games is awarded on average about 20 days after the qualifying game has released to those My Best Buy customers that pre-ordered. While we do not anticipate any issues with this process, if you have not seen the points or certificate added to your My Best Buy account, please send us a private message with your order number, phone number, full name, and email. 

 

All the best, 

Faith|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 77
Registered: ‎10-30-2012

Re: Kingdom Hearts $10 preorder bonus

I don’t even see the order anywhere though
Posts: 323
Topics: 15
Kudos: 39
Solutions: 34
Registered: ‎10-19-2017

Re: Kingdom Hearts $10 preorder bonus

Ninjaskrzypek, 

 

As I am also working with you privately, I can confirm that this is attached to your My Best Buy membership. You will likely not see it pending or posted to your My Best Buy account until those 20 days have elapsed. 

 

This should still appear in your purchase history, separate from your My Best Buy history. 

 

I will be following up with you on the other topic here via private message in a few moments, 

Faith|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎12-23-2017

missing $10 bonus for preorder

[ Edited ]

Preordered and purchased Kingdom Hearts 3 for PS4 and still have not received my bonus points for the $10. Pin #

{removed per forum guidelines}. Thank you so much for your time

Member
Posts: 11
Registered: ‎12-23-2017

Re: missing $10 bonus for preorder

Still awaiting for assistance from a Best Buy rep. It’s been two days
New Member
Posts: 1
Registered: ‎02-11-2019

Pre-order $10 bonus.

Salutations,

I have pre-ordered "Kingdom Hearts 3," but I have never received my $10 reward certificate as of yet. I thought that it would take a few days, but it has been 13 days since after release and picking it up at the store (January 29th). I have never waited this long for a pre-order bonus so I am concerned about it. Please help because I would like to use it on another purchase this week.
Member
Posts: 11
Registered: ‎12-23-2017

Re: Kingdom Hearts $10 preorder bonus

Is there a way to tell you the “500” bonus points for the $10 certificate is pending. There’s no such indication I could find. I also have never waited this long, 14 days and still nothing. Could a Best Buy representative help me privately too about this?
Posts: 5,348
Topics: 56
Kudos: 483
Solutions: 299
Registered: ‎12-23-2016

Re: Kingdom Hearts $10 preorder bonus

Hi, all,

 

The bonus points from the $10 pre-order promotion can take up to 20 days to post to your account. These bonus point should be added to your accounts by the end of the day on Feb. 18, 2018 for Kingdom Hearts III, if your pre-order qualified,a nd you picked it up on launch day

 

The pints will not always show as pending beforehand, so please don’t worry if you don’t see that at your account. That doesn’t mean they won’t be delivered.

 

We’ll be happy to look into your individual accounts after 20 days pass following you picking the game up if the points aren’t there yet. Please hang tight until then.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎12-23-2017

Re: Kingdom Hearts $10 preorder bonus

Ok thank you for a prompt reply. Hopefully I won’t need assistance after the 20 days.