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Posts: 11
Registered: ‎12-23-2017

Re: Kingdom Hearts $10 preorder bonus

I do have a question for a Best Buy representative. If I preorder an eligible title for the $10, but preorder two different versions, will I receive the $10 bonus for each preorder? I preordered the Kingdom Hearts 3 deluxe edition for the Xbox One online and also Kingdom Hearts 3 for the PS4 at the store. Payed full and picked up both and only received $10 for the one I preordered online. The one I picked up at the store is the bonus I’m waiting for. Updated info
Posts: 2,152
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Registered: ‎08-08-2017

Re: Kingdom Hearts $10 preorder bonus

Hi there, ARLimitz,


Welcome back!  You ask a terrific question.


Members are limited to one bonus reward per qualifying title.  This remains the same regardless of which platform(s) you purchase for that game.  In this case, you would not receive a second $10 reward for the second title you picked up at the store.  For more information, please see the FAQ section of the My Best Buy™ Get $10 Offer.


Game on,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Posts: 6
Registered: ‎03-17-2013

Re: Kingdom Hearts $10 preorder bonus

So it's been 20 days, and I haven't received my $10 in rewards points for preordering and picking up my copy of Kingdom Hearts III.  I'd sure appreciate some assistance in resolving this - some of my friends received their points literally the *next day* after picking up their game.  Thank you.

Trusted Member
Posts: 77
Registered: ‎10-30-2012

Re: Kingdom Hearts $10 preorder bonus

I also have not received my points yet
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Registered: ‎12-23-2016

Re: Kingdom Hearts $10 preorder bonus

Hi, all,


It’s now been 20 days since Kingdom Hearts 3 launched, so most customers that had qualifying orders should have their bonus points.


I should clarify that those points will appear 20 days after the game was picked up, or after it was delivered, if shipped. If you didn’t pick it up on launch day, or if a shipping issue caused it to arrive late, it will take 20 days from when you actually got the game.


If your order was fulfilled 20 days ago, please reach out to me through a private message by using the link in my signature. I’ll need your name, email address, phone number, and order number to get started on researching those bonus points.



Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 13
Registered: ‎05-25-2012

Kingdom Hearts III bonus certificate not appearing

I preordered Kingdom Hearts III Deluxe for the Xbox One.  When the person I had pick it up did so, they were not given the keychain.  I went the next day to the store to get the keychain as called out in the promotion (no signage gave a limitation to the dates), and the store did so because apparently it was a common issue.  I asked if it would interfere with my preorder bonus certificate, and the customer service person on duty said it would not.  They did a return exchange as needed to do whatever they needed to do to in the system.


However, I have yet to receive the bonus certificate/points.  I have given ample time.  It has been more than 15 days.  When will these points appear?


Thank you for your time.

New Member
Posts: 2
Registered: ‎03-08-2012

Kingdom Hearts $10 preorder credit



I preordered Kingdom Hearts 3 and never recieved my $10 credit. I know the standard 15-20 days, but it's been 29 days since it was released. Just wondered what's up.