10-13-2019 11:26 AM
Hi - I am not noticing any rewards activity for my Ghost Recon Breakpoint purchase and was just checking on the $10 Reward Credit that was supposed to come with the pre-order. I could be missing it, but in my reward history I am not seeing the purchase referenced around the time it was bought. I see one purchase with no info, so that may be it. Just wanted to make sure... I can provide my order number.
10-14-2019 12:58 PM
Welcome back to the forums.
Tom Clancy's Ghost Recon Breakpoint is a part of our $10 reward certificate program, so, as long as you pre-ordered, you should get that bonus certificate.
It can take up to 20 days after the game releases for those certificates to go out. It looks like that game came out 10 days ago, so you should get the certificate in another 10 days. If you don't, please reach back out on day 21 after your copy shipped or was picked up. At that juncture, please send a private message in by using the link in my signature. I'll need your name, email address, phone number and order number.
I'm hopeful that everything will work out automatically, and you won't need to reach out.
10-14-2019 01:19 PM
10-14-2019 01:38 PM
That's not too uncommon, especially if the pre-order was made a bit ago.
We would not be able to add those points for either the purchase or for the bonus until those 20 days have passed.
In the meantime, you may want to check further back in your purchase history. The transaction may be there back when you originally made the pre-order rather than when the game shipped out.
In the event that everything doesn't show up in your account on day 21, we can check the account out and work to make everything right.