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Recognized Member
Posts: 174
Registered: ‎10-07-2012

Ghost Recon Breakpoint $10 Reward Credit?

Hi - I am not noticing any rewards activity for my Ghost Recon Breakpoint purchase and was just checking on the $10 Reward Credit that was supposed to come with the pre-order.  I could be missing it, but in my reward history I am not seeing the purchase referenced around the time it was bought.  I see one purchase with no info, so that may be it.  Just wanted to make sure... I can provide my order number.

 

Thanks!

Posts: 5,975
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Ghost Recon Breakpoint $10 Reward Credit?

Hi, brandonjf72,

 

Welcome back to the forums.

 

Tom Clancy's Ghost Recon Breakpoint is a part of our $10 reward certificate program, so, as long as you pre-ordered, you should get that bonus certificate.

 

It can take up to 20 days after the game releases for those certificates to go out. It looks like that game came out 10 days ago, so you should get the certificate in another 10 days. If you don't, please reach back out on day 21 after your copy shipped or was picked up. At that juncture, please send a private message in by using the link in my signature. I'll need your name, email address, phone number and order number.

 

I'm hopeful that everything will work out automatically, and you won't need to reach out.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 174
Registered: ‎10-07-2012

Re: Ghost Recon Breakpoint $10 Reward Credit?

Hi Kyle - I normally would have waited to bring it up, but the thing that seems abnormal is that I can't find this transaction in my rewards transaction history at all. It's not just the bonus points - no points are pending for this transaction. For other purchases, the transaction will show up almost right away with the points breakdown and they will be "pending" for a while. I'm not really looking for the bonus points to hit and be available - I'm just looking for the transaction to be acknowledged. It makes me wonder if it was somehow not tied to my rewards account (even though I purchased it online).
Posts: 5,975
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Ghost Recon Breakpoint $10 Reward Credit?

Hi, brandonjf72,

 

That's not too uncommon, especially if the pre-order was made a bit ago.

 

We would not be able to add those points for either the purchase or for the bonus until those 20 days have passed. 

 

In the meantime, you may want to check further back in your purchase history. The transaction may be there back when you originally made the pre-order rather than when the game shipped out.

 

In the event that everything doesn't show up in your account on day 21, we can check the account out and work to make everything right.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!