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Member
Posts: 10
Registered: ‎01-25-2019

Gears 5 preorder

Hi, I preordered Gears 5 and had my father pick it up in store. The store employees forgot to scan the game and had to cancel the game due to the game not being at the location. He ended up purchasing it through his credit card. My question is will I receive the preorder bonuses and the $10 reward credits? It would be really stupid that I won’t receive either due to an error from an employee.
Member
Posts: 10
Registered: ‎01-25-2019

Re: Gears 5 preorder

Nothing was on the receipt either.
Member
Posts: 10
Registered: ‎01-25-2019

Re: Gears 5 preorder

[ Edited ]

{removed per forum guidelines}

Order number

Member
Posts: 10
Registered: ‎01-25-2019

Re: Gears 5 preorder

The game was available for pickup with my name on it. They just couldn’t give it to me because it didn’t show in their systems.
Member
Posts: 10
Registered: ‎01-25-2019

Re: Gears 5 preorder

That why it was cancelled.
Posts: 2,755
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Registered: ‎09-29-2008

Re: Gears 5 preorder

Hi, Martin88, 

 

Welcome to Best Buy’s online community. Congratulations on the recent purchase of Gears 5, I know how exciting it can be when a game releases to have it arrive and want to try out all the features including the pre-order bonus. 


I am sorry to learn there was confusion when the order was picked up. Our team will be happy to see how we can help you. When you get a chance, please send me a private message with your name, email address, and phone number. To send the private message, log into the forum, and select Private Message option from my signature.


Have a great day,
 

Karina|Social Media Specialist | Best Buy® Corporate
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