09-06-2019 03:47 PM
09-06-2019 06:35 PM
Welcome to Best Buy’s online community. Congratulations on the recent purchase of Gears 5, I know how exciting it can be when a game releases to have it arrive and want to try out all the features including the pre-order bonus.
I am sorry to learn there was confusion when the order was picked up. Our team will be happy to see how we can help you. When you get a chance, please send me a private message with your name, email address, and phone number. To send the private message, log into the forum, and select Private Message option from my signature.
Have a great day,