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Posts: 4,754
Topics: 143
Kudos: 351
Solutions: 220
Registered: ‎08-21-2017

Re: Gamers Club not working even though my membership is still active

Hey there, SuperGotenks,

 

Thank you for following up with us. I would recommend making sure you are logged in to your My Best Buy account and navigating all the way through the checkout process. This discount should appear there.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎11-24-2019

Re: Gamers Club not working even though my membership is still active

My gamers club isn't working all every game, only a select few. What's going on?

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New Member
Posts: 2
Registered: ‎11-24-2019

Re: Gamers Club not working even though my membership is still active

isn't working on every game

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New Member
Posts: 6
Registered: ‎12-10-2013

Re: Gamers Club not working even though my membership is still active

I am logged in and it does not work on any game not part of the black Friday sales. Exe, death stranding or jedi fallen order
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Posts: 4,754
Topics: 143
Kudos: 351
Solutions: 220
Registered: ‎08-21-2017

Re: Gamers Club not working even though my membership is still active

Hi there, jgiovanni,

 

If you're having trouble getting this GCU on qualifying games I'd like to take a closer look at your account. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Member ID

 

You can send me a private message by clicking the blue button at the bottom of my post across from my name. I'll keep an eye our for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 6
Registered: ‎11-08-2017

Re: Gamers Club not working even though my membership is still active

Sent PM since this isn't working on any game as mentioned by everyone.
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Member
Posts: 12
Registered: ‎04-17-2018

Re: Gamers Club not working even though my membership is still active

The entire reason in signed up for the gamers club in the first place was because it was advertised as being a way to save even more on black Friday. It's literally how it was initially pitched to me by sales staff. Did you ninja change the terms at some point? Because I have certainly used the discount on black Friday sales in the past.

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New Member
Posts: 6
Registered: ‎11-08-2017

Re: Gamers Club not working even though my membership is still active

Drak - I think that's exactly what happened. Seems like they made a decision to cut the discount from applying to black friday game sales (yes, it ALWAYS worked in the past even on black friday pricing) and inadvertently removed Gamers Club from everyone's accounts.
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New Member
Posts: 6
Registered: ‎12-10-2013

Re: Gamers Club not working even though my membership is still active

Never had gamer club work on black friday items but always had it working on items not part of black friday. Customer servi e is telling me my benefits ran out March 18 when i used ot for death stranding 2 weeks ago
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New Member
Posts: 6
Registered: ‎11-08-2017

Re: Gamers Club not working even though my membership is still active

Same they are saying mine expired in Jan 18 when I just bought several games on Nov 15th with the discount. Luckily I have the BBY order number where I renewed for 2 years back in Jan 18 to Jan 2020.