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New Member
Posts: 3
Registered: ‎02-16-2020

Gamers Club hidden charge?

[ Edited ]

Hello,

 

So I recently recieved a charge on my credit card from BESTBuy.com for a total of 96$ usd, on FEB 12 2020. I have not recieved anything from the order that it claimed to be about in months.

 

I spent some time on the phone with multiple CS reps, and I was finally told it was money I owed as bestbuy did not collect it when I recieved my products. This I know to be untrue as I have all credit card statements showing each paid item; they all match up.

 

{removed per forum guidelines}

 

  • Your first and last name: Fayt {removed per forum guidelines}
  • Your phone number: {removed per forum guidelines} (number on the account though it is not accurate any longer)
  • Your email address: {removed per forum guidelines}
  • Your order number(s): {removed per forum guidelines}

The total for this order (all items recieved) shows as: 479.91. Best buy is saying I only paid 383.93 for this order. So I owe an additional 96$usd. What is not being factored in is my Gamers Club Pre-order discount that was honoured at the time of pickup/delivery.

 

After 2hours on the phone I have finally managed to get the order updated with my gamers club discount applied, and hopefully will have the 96$ refunded to my credit card.

 

I'm posting this as a heads up to anyone that was a gamers club member and has open orders that are coming to a close. Watch your payment statements to be sure you don't get hit with extra charges! If a BB team member sees this, hopefully the system will be updated so this doesn't affect any other customers.

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New Member
Posts: 3
Registered: ‎02-16-2020

Re: Gamers Club hidden charge?

Just wanted to add, this is from the now closed Gamers Club Unlocked membership
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Posts: 12,425
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Registered: ‎01-03-2013

Re: Gamers Club hidden charge?

Hi there, Fayt, 

 

Welcome to the forum, and thank you for connecting with us regarding recent charges you saw for an older order for what sounds like quite a few video games. It's always great to get pre-orders in so you can ensure you receive your games as soon as possible after release. With our dearly departed Gamers Club Unlocked (GCU) memberships, the discounts were always fantastic to participate in as well. 

While I would need to take a look at your order to be certain, I suspect if there was any modification (such as a cancellation) to an item still waiting to be released or fulfilled on the order, the order may have recalculated the pricing. If your GCU membership is no longer active, our systems would no longer see this discount, which would cause the new total to be higher, and explain the additional charge you saw late after the rest of the items were fulfilled. 

 

With that said, I'm glad to hear that our phone support was able to provide you with a resolution. If you should need any further assistance, please let us know! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-16-2020

Re: Gamers Club hidden charge?

You are probably right. I ended having to cancel one of the games on my order; Arc of Alchemist ps4. Bestbuy had a note on it saying if it didn't ship by Jan 30th 2020 I would be notified, and the item would be automaticly canceled (which oddly never happend). So I manually canceled it Feb 12th, which turns out to be the day that the charge was posted.

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Posts: 12,425
Topics: 201
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Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Gamers Club hidden charge?

Hi there, Fayt, 

 

That would certainly do it! While I know this was a less than ideal experience, I'm glad we were able to find the cause behind this. Please don't hesitate to reach out if you are in need of any additional assistance. 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Emerging Expert
Posts: 7,220
Registered: ‎02-25-2013

Re: Gamers Club hidden charge?

That was my thought. Yep, discounts go away as per the terms of Gamers Club it the order is not fulfilled before the GCU expires. I had pre-ordered a game and not paid attention to my expiration date. But I only lost a little bit of money. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.