06-22-2018 10:28 AM
Why did I buy gamers club? So my games could not come on time even though I order them months earlier? Warning to everyone on this site, they don't ship their crap on time.
I used to work for bestbuy too and they are incompetent. Regret wasting my money at this company.
06-22-2018 04:19 PM
Yeah they are the worst. I understand why theyre ending the gamers club program now.. because they can't run it properly! I've done it for less then a year, besides the 20% off new games and trade in value its a nightmare. That was my biggest draw from Gamestop. But I have pre ordered 3 games for store pick up and each time took an hour for them to find my game. ?? Yeah I know. Maybe it is my location but it seems to me from your post and many others the company as a whole just can't run a gaming program properly.
06-25-2018 10:41 AM
Hi Kogle –
Welcome to the forums and thanks for posting. We know how important it is to get pre-orders delivered by release, which is why we ship out orders at a level of service needed for pre-orders to arrive at your door on time. While we hit the mark in most cases, regrettably, there can be logistics or supply issues outside of our control that may delay your order’s delivery.
It’s disappointing to hear this has happened to you on more than one occasion, and unfortunate that this may affect your decision to do business with us in the future. That said, we appreciate you taking the time to share your feedback with us, which I’ll be sure to record here at our Corporate Offices. If you have any questions, or further concerns we may be of assistance with, please feel free to post again.
|Michael|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!