I agree with some of your comments. I believe people are venting frustration as i know i was yesterday because of what happened. Im sure any decent human being does not wish harm to any Best Buy employee or their financial situation. Nobody was being that direct. Youre asking for a courtesy to Best Buy, that they really didnt show any of their customers, or employee really when they dumped a well received program and didnt bother to tell anyone about it. They could have made an announcement ahead of time, which would have softened the blow of all this. They could have requested feedback, maybe teased at a new, better program they are working on. People seem to think they took the shady route by removing it under the radar so people couldnt renew their program or open up a new account for the first time.
Im sure its their right to do whatever they want with this program, I just imagined with how well it was received over the years, they could have adjusted it to keep their loyal customers happy while also increasing their profit if the program wasnt sustainable as is. At the end of the day, Im just really surprised a big company like this has had such poor communication about the whole situation.
Finding out the news through heresay and internet headlines really bothered me, and i cant imagine how much worse it was for the people who were trying to renew their program online or in-store and their purchases were rejected while support and in-store employee werent even informed as to why.
