Gamers Club

[hpsandip]

Sorry did not know I could not edit the post, fixed spelling mistakes:

My GC was cancelled without warning so I am upset about that but I am more upset that my Reward account was cancelled and I lost Elite Plus status and $155 in rewards. What makes me mad is that BB said I violated GC so cancel that, why cancel my Elite Plus. One has to spend $3500+ to get Elite Plus status. BB is a cheating by canceling rewards account so I lose elite plus, rewards, and I now have to spend another $3500+ to get to elite plus. Rewards account was nothing to do with GC and if there was a violation then why offer to reactivate rewards account right away but with 0 points rather to ban or close of accounts. We lose the $30 paid for GC, $3500+ spend for elite plus status and rewards points accumulated.

[Kk1980]

Me too. I won't be spending another $1 there.

[sukru]

Since GCU I have started using BestBuy more. In fact I had been recommending BestBuy to friends over Amazon or other online sources due to better customer support, and ability to price match if there was a difference.

Now all is lost. For example, there is no more record of the Dyson we purchased, nor the tablet my brother bought on their system, no history of toys, dvds, usbs, printer supplies, and everything else we bought from them. The points are of course gone as well, and any sense of customer loyalty with them.

I believe the individual personnel on floor are still great. However due to the way BB corporate has treated their long time customers in this fiasco, I could no longer recommend them to friends with good conscience.

[MichaelG]

The fact many people are reporting their ENTIRE PURCHASE HISTORY being removed indicates to me a malfunction in their database more than anything.

[Kk1980]

No Michael. It's not a computer malfunction. It's a malfunction of best buy and it's leadership. You must be in denial or work for the company to be this nieve of the situation. THEY'RE COMMITTING FRAUDULENT ACTS.

[Kittoes0124]

MichaelG Ok, since you have so much blind and ignorant faith, just go to the store and buy/return four copies of any game; then lemme know how things work out for ya champ.

[Bill-BBY Senior Social Media Specialist]

Hello Everyone-

We really appreciate all the conversation on this topic; however, we have provided our official response to this concern.  At this time, I am blocking any new replies to this thread.  Please note that any separate posts made about this subject will be removed.

Regards,