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New Member
Posts: 4
Registered: ‎12-21-2017

Gamers Club Unlocked - Never Received Special Welcome Coupons

Hello,  I purchased GCU on November 25th, 2017 and have yet to receive the "Special Welcome Coupons". When I clicked the link in the Welcome Email, it takes me to a page that days "It looks like your offer has ended", which is frustrating since I have never received them. I tried calling Customer Support and was placed on hold for over 30 minutes and a situation was not rectified. At this point, I would just like my coupons as promised. Can someone help me?
Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: Gamers Club Unlocked - Never Received Special Welcome Coupons

Hi junaidthebrown –

 

Welcome to the forums and thanks for becoming a GCU Member! I’m sorry to hear you never received your GCU Welcome Coupons, which I’ll be happy to look into for you.

 

Using the information you registered with the forums I was able to locate your account, and see that you spoke with a member of our phone support team about this shortly after posting. Happily I see they are already addressing this for you, however if you have any questions or other concerns please feel free to post again.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-21-2017

Re: Gamers Club Unlocked - Never Received Special Welcome Coupons

Hello Michael,  Thank you for getting back to me. Is there any way to know the ETA for when those coupons will arrive?
Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: Gamers Club Unlocked - Never Received Special Welcome Coupons

Hi junaidthebrown –

 

Unfortunately we can’t provide anything more specific beyond a few business days, as during this time of year our processing volume is greatly increased. That said we do appreciate your patience while we work to get you your codes.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-21-2017

Re: Gamers Club Unlocked - Never Received Special Welcome Coupons

Hello Michael,  I have still yet to receive the codes, and it has been almost 2 weeks. 
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Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: Gamers Club Unlocked - Never Received Special Welcome Coupons

Hi junaidthebrown –

 

That’s quite disappointing to hear. I’ve sent you a private message with some additional information, which you can view by selecting the orange envelope on the top right-hand corner of the page.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!