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Posts: 6
Registered: ‎01-19-2019

Gamers Club Unlocked Discount not applying at store #1178

Today I visited store 1178 in Florida City Florida. I purchased a Nintendo 3DS copy of Monster Hunter stories and The Gamers Club Unlocked discount did not apply, and the store was not able to apply the GCU you discount as well. This is the third time in a year that this is happened with purchases from this store and honestly it makes me wonder why I continue to shop at Best Buy when a simple program cannot be applied correctly. I would like to be contacted about this and also have a scan of the receipt to show exactly what I am speaking of.
Posts: 1,719
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Registered: ‎10-19-2017

Re: Gamers Club Unlocked Discount not applying at store #1178

Good afternoon, BAlejandro


Welcome back to the Best Buy forum and thank you for taking the time to reach out to us about this situation. Having multiple issues when trying to use your Gamers Club Unlocked (GCU) account isn’t ideal. If the game you were wanting to purchase was a new, physical game and was otherwise qualifying according to the term and conditions here, the discount should still apply so long as your account was added at the time of purchase.  I would love to look into this a little further to see what I can do to assist going forward!


So I can best do that, can you please provide some additional information? I’ll need your full name, phone number, email address, and the customer service PIN from the bottom of your store receipt. As you may already know, you should be able to send that information securely by selecting the blue “private message” button in my signature.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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