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Posts: 8
Registered: ‎02-25-2013

Gamers Club Unlocked/BestBuy.com Order Issue

Good Evening,

 

I recently placed an order at the tail end of my run with Gamers Club Unlocked which was reflected in my account as ending Jan 30th, 2020 under the account home page. After checkout I noticed that the amount didn't reflect the discount even though the cart showed the applied 20 percent off. I took screenshots to reflect the cart pricing since I know that resolution hasn't always been cut and dry with support. I have called Elite Plus support and been bounced around with no solution as of this time. To make matters worse, the entire order was botched as my in store pickup of an iPad was stuck in "Created" mode that caused my entire order to become a giant mess. That item had to be cancelled and then repurchased causing my financing and use of reward certificated to get completely messed up. The folks at 888-BestBuy were less than helpful when the store called trying to get to the bottom of it. I have shopped with Best Buy for many many years with very few incidents but this has been an exceptional misstep. I would appreciate assistance in resolving these matters.

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Posts: 4,047
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Registered: ‎11-29-2016

Re: Gamers Club Unlocked/BestBuy.com Order Issue

Good morning, jaymz99,

 

Welcome back to our forums!  As a former Gamer’s Club Unlocked member myself, I know how important it is to take advantage of your membership before it runs out, so I completely understand why you’d want to get the discount you’re expecting. 

 

I’d like to look into this matter further, however, there are a few pieces of additional information I’ll need from you before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me the following:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

As mentioned, be sure to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our forums.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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