04-20-2017 11:39 AM - edited 02-21-2018 09:49 AM
When purchasing a My Best Buy Gamers Club Unlocked Membership (GCU) either in-store or online there is an expected timeframe before the membership completes activation and your benefits become ready for use. In most cases we expect activation to complete within 1-2 business days, however, signing up at the end of the week or over the weekend can cause activation to take longer in some cases.
Your digital download is ready:
Nearly everything activated through the Digital Library, whether a digital game download or the GCU Memberships purchased online, usually involves receiving this standard template email shortly after signing up. In the case of GCU, no download from the Digital Library is required. As you can see below, the GCU Membership should be listed as being delivered to the email address registered to your My Best Buy Account. In-store GCU purchases shouldn't receive this message.
Welcome to Gamers Club Unlocked!
Usually, 1-2 business days after signing up you should receive your GCU Welcome email, which should also include a link to your unique GCU coupons. In most cases, your membership should be fully activated and ready for use both in-store and online at this point, however, in some instances automatic activation may not be finished quite yet.
Verifying your GCU Activation and Expiration Date:
Verifying if your GCU Membership is activated and ready for use is easy, and just so happens to be the same place where you can check your membership’s expiration date. From almost anywhere on BestBuy.com you should be able to select your account profile and verify your Membership and expiration as illustrated below.
Additionally when signed into your BestBuy.com account and viewing qualifying and eligible titles you should see the same Gamers Club Unlocked badge and 20% discount adjusted price listed like shown here.
In some cases activations may not process correctly, you may not see your discount automatically apply as it should, or you may not have received your Welcome Email with Coupons. Before doing anything you should verify the contact information on your BestBuy.com profile is complete and up to date. This includes your shipping and billing address, email address, and phone number. All of these items can be updated in your BestBuy.com profile. If you’ve verified all your information is complete and up to date and are still not seeing your membership or have not received your Welcome Email please see the common scenarios below for instructions on what you should do.
Send us the following information as a private message to our GamersClub-BBY Inbox (clicking the hyperlink will open a new tab with a private message addressed to the inbox):
Message Subject: GCU Activation Issue
Message Body: Include…
If you have any questions this post doesn't answer please make a new post on our Gamers Club board.
|Michael|Social Media Specialist | Best Buy® Corporate|
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