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Member
Posts: 11
Registered: ‎11-15-2011
Accepted Solution

Gamers Club Unlocked 25% off coupon issue

Hi, I was browsing the website, attempting to use my 25% off coupon for my Gamers Club membership being expired, and I was unable to access the link in my email from June 9th. I know that the coupon wasn't expired yet because I looked at it when I received the email. I was saving it for a game that I wanted.

After browsing the forums, I came upon this post with other users having the same problem. I was wondering if I could get some assistance with this so I can use the coupon.

Kayla-BBY
Kayla-BBY
Social Media Specialist
Jul 30

Hello,

Thanks for reaching out to us about the issue you guys are having with viewing your Gamers Club Unlocked (GCU) coupon. From what you describe, it sounds like the link to your coupons may have expired.

I love to get a good deal, myself, so certainly understand how important this coupon is to you. With that in mind, we would love to look into this further to see how we can help. So we can get started, please send us a private message that includes the following:

Your full name
Your phone number
Your email address
Your My Best Buy member ID

So you are aware, it may take 3+ business days for us to reply to your private messages. I certainly understand any delay isn't ideal, but hope you know that we're doing all we can to answer everyone as quickly as possible.

We look forward to hearing back from you with the requested information!
Posts: 7,821
Topics: 3,399
Kudos: 226
Blog Posts: 24
Solutions: 361
Registered: ‎10-10-2012

Re: Gamers Club Unlocked 25% off coupon issue

Hello there, adesertpenguin,

 

Having one last opportunity to score a nice deal with that coupon would obviously be ideal, so let’s see what we can do to help assist you.

 

The links to those coupons are only good for a certain amount of time before they expire, so it’s imperative that the link be clicked right away to claim the coupon.  As it turns out, we are not able to reactivate the link or resend the coupon. 

 

However, if you can send me a private message with the information that Kayla has asked for in the past, I’d be happy to see if there are any options we have to resolve this for you.

 

You can send me a private message by clicking on the blue button across from my signature.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 11
Registered: ‎11-15-2011

Re: Gamers Club Unlocked 25% off coupon issue

Thanks Bill. PM sent.
Posts: 7,821
Topics: 3,399
Kudos: 226
Blog Posts: 24
Solutions: 361
Registered: ‎10-10-2012

Re: Gamers Club Unlocked 25% off coupon issue

Thank you!  I've received the private message, and will be responding there shortly!

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-02-2019

Re: Gamers Club Unlocked 25% off coupon issue

Bill, are you on today and able to help? I'm waiting to hear back from a few people but today should be my last day. It's been a week.
Thank you.
New Member
Posts: 1
Registered: ‎09-08-2019

Re: Gamers Club Unlocked 25% off coupon issue

I’m having the same issue. I also sent a message to Bill. I hope I can be helped soon.

New Member
Posts: 2
Registered: ‎09-26-2019

Re: Gamers Club Unlocked 25% off coupon issue

I'm in the same boat, I'd like to use my coupon as it doesn't expire until November but I can't access the link any more and get an error message.
New Member
Posts: 5
Registered: ‎10-13-2018

Gamer's Club Unlocked Ending Coupon

Hello,

 

At the end of the gamer's club unlocked program I was sent a coupon for 25% off of one game. I was sent the coupon on May 13, 2019. I checked the coupon originally and saw that it didn't expire until December of this year. I want to use the coupon, but the link in the e-mail I was sent has expired even though the coupon hasn't. Can I get another link? Thank you.

 

-Nicholas

New Member
Posts: 2
Registered: ‎09-26-2019

Gamers Club 25% Coupon Gone

Same issue as it seems a ton of people are having and got an email with a link to the coupon because my gamers club expired. Now the 25% off one game coupon that was good through November is no longer accessible as the link in my email now directs me to a non-working page.

I tried to call customer service but I got absolutely disgusting service there as I was transferred ELEVEN times to different people, including one transfer where the agent was explaining to the other about what was going on and then proceeded to quickly hang up when she was told she transferred me to the wrong department; three hang ups from them when they couldn't figure out where to transfer me to; and finally talked to a manager who told me she couldn't do anything for me and that because I couldn't show proof of the coupon because the link didn't work, they wouldn't do anything to honor it.

This is absurd to send a coupon and then remove access to it even though it's good for two more months, not to mention the frustrating 75 minutes long series of calls that went nowhere on top of it.

What do I have to do to get access to this coupon? It's ridiculous that this has apparently been happening for at least a year now from the results I see on Google, and that there's still no fix for it.