10-14-2019 04:45 PM
Bought MK11 yesterday for 35 dollars after GCU discount. Today Amazon has it for 27 dollars. Jump on chat and the agent informs me that because I used GCU I cannot pricematch anymore. I will need to return the game and then purchase again and pricematch amazon. UMMM. NO! I will order from amazon and return to Best Buy. If you can't figure out how to honor your "guarantees" without me having to jump through hoops, I'll just take my business elsewhere.
FYI this is not a request for help I have already ordered from Amazon and will be returning the one I bought from Best Buy the next time I'm near a store.
10-15-2019 12:30 PM
Welcome back to our forums, mdukettte,
There are many benefits to our Gamer’s Club Unlocked program, and although it sounds like you’ll be returning your purchase of Mortal Kombat 11 to us, I do hope you’ve been able to utilize this program to save money on other gaming purchases.
In regards to how the Gamer’s Club Program and our Price Match Guarantee work together, it sounds like what the chat agent has mentioned is correct, and we’ll be unable to offer a price match for games purchased with a Gamer’s Club discount. This is outlined in the terms and conditions of our Gamer’s Club, and I’ll include the relevant text below:
Q: Can the 20% off benefit be combined with a price match?
A: At the time of purchase, you would receive either the price match or 20% off. You would not be able to receive 20% off of a matched price. If Best Buy's price is lowered during the return/exchange period, the price will be matched to the lower price (upon request). My Best Buy Gamers Club Unlocked Members should receive the new price along with the 20% discount. This price match covers one price match per identical item per customer.
10-15-2019 01:07 PM