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Valued Member
Posts: 68
Registered: ‎07-14-2016

GCU not working

Tried to make a purchase today and GCU wasn't being applied. My GCU should still be active. What is going on?

Posts: 2,339
Topics: 96
Kudos: 254
Solutions: 108
Registered: ‎10-19-2017

Re: GCU not working

Hi, Deee,


Thanks for your question about applying Gamer’s Club Unlocked (GCU) to your recent order! I know I would want to use my GCU as much as possible until expiration, so I hope I can shed some light.


Can you say if the game you are trying to purchase with GCU is also part of the Black Friday in July special event? If so, GCU Terms and Conditions typically prevent stacking GCU with other special events such as this. Hope this helps, but please let me know.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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