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Recognized Member
Posts: 142
Registered: ‎10-31-2012

GCU expiring early??

I checked my GCU as soon as the announcement to cancel happened and it said I expired in April 2019.
Just got an email saying it was ending December 24 2018 and they were giving me a 25% off any one game.
My girlfriends expiration hasn't changed, it's still March.
Can someone explain what happened?
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

We were 1 month apart, had out purchases all planned out till then lol. Why has mine been cut to 4 days from now?
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

Anyone?
Member
Posts: 10
Registered: ‎04-19-2011

Re: GCU expiring early??

Same problem here. Account states valid THROUGH Dec. 21, went to order things tonight, no discount. Fix it please so I can finalize my orders.
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

Yea, that's 1 day....my account got jipped 4 months.
I'm glad my girlfriends didnt get gimped yet, but as a service we paid for, it's a little crappy to have it cut short ahead of the end date
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

I highly doubt anything will come of this since the program is ending
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

Still crickets as far as customer service reps....
Member
Posts: 21
Registered: ‎06-21-2017

Re: GCU expiring early??

You have to call them and do an adjustment on the phone. They did it to me too.
Recognized Member
Posts: 142
Registered: ‎10-31-2012

Re: GCU expiring early??

The rep on the phone escalated my case to the next step. Said they'd contact me because they have no idea why it changed
Member
Posts: 21
Registered: ‎06-21-2017

Re: GCU expiring early??

I have know of it happening to at least 10 people. They called and complained and they placed orders over the phone. Seems like the system they programmed shouldn't have these issues.