11-10-2018 01:54 PM
11-12-2018 07:34 AM
I believe the discount has changed so it does not show up until your in the shopping cart and waiting for payment.
11-17-2018 10:25 AM
Hi bertpls –
Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’re having trouble receiving your GCU discount online, and will be happy to advise you.
The easiest way to know if your GCU discount is active and linked to your BestBuy.com profile is to login, and view your account profile page. From there, you should see a Gamers Club Unlocked badge if your membership is active.
If you see this badge, but you’re still not seeing your discount apply, then this is likely a browser cache/cookies issue. In most cases this is resolved by emptying your cart, signing out of BestBuy.com, clearing your browser cache/cookies/history, fully ending your session, signing back into BestBuy.com and trying again. If you’re still not seeing your discount applied to your cart after that we recommend trying with another browser or the mobile app.
If you don’t see the GCU badge on your profile, please send me a private message verifying the following details. You can message me by selecting the blue button in my signatures.