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New Member
Posts: 2
Registered: ‎07-02-2018

GCU discount not applied to order

Hello Best Buy Support,


I just placed an order for two games and preordered some additional games while logged into my Best Buy account with GCU. The GCU discount did not seem to be applied to the purchase however. I need some help having the discount applied to the order and making sure my card is charged correctly.


Thank you.

New Member
Posts: 2
Registered: ‎07-02-2018

Re: GCU discount not applied to order

Any update? I can happily provide the order number, the items in the order, and any other information that will be useful in troubleshooting this issue.

Posts: 5,232
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Registered: ‎07-27-2015

Re: GCU discount not applied to order

Hi SMWiz –


Welcome to the forums and thanks for being a GCU member. We certainly don’t want you missing out on your discount if it was something you should have received with your order, so I’ll be happy to look into this for you.


Please send me a private message verifying the following information so I can review your order. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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