Add Product

Search Results:

Reply
Highlighted
Recognized Member
Posts: 180
Registered: ‎06-11-2013
Accepted Solution

GCU Preorder PS4/PS5 Question

Let’s say you preordered a game before the PS5 version came out, but you already preordered the PS4 version. If they both cost the same, can you swap it in store with no added charges, not lose any points, and still get your $10 pre-order bonus?

This would be for people who placed pre-orders before their GCU expired and before the PS5 games were all available to be selected.
Highlighted
Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: GCU Preorder PS4/PS5 Question

You will not be able to get the discount on the PS5 game if your GCU is not expired

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: GCU Preorder PS4/PS5 Question

My apologies if It is expired

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
Posts: 4,258
Topics: 40
Kudos: 399
Solutions: 251
Registered: ‎11-29-2016

Re: GCU Preorder PS4/PS5 Question

Welcome back to our forums, batmanshady,

 

Great question!  As we get closer to the release date of all the next-gen consoles coming out this November, I’m sure other users on our Support Forums will have a similar question, so I’m glad you’ve reached out to us for clarification.

 

For starters, a PS4 game and it’s PS5 counterpart would have two completely different SKU numbers, and therefore would not be able to be swapped on an order.  If you no longer need the PS4 version and are interested in picking up the PS5 version of the game you’re referring to, you’ll want to cancel your pre-order for the PS4 version of the game, and place a new order for the PS5 version.  Our Get $10 in rewards program reviews whether or not the qualifying game you’ve purchased from us was pre-ordered, as well as a My Best Buy™ member when the game is shipped or picked up, before those bonus $10 rewards are applied to your My Best Buy™ account. 

 

As for exchanging the game for the PS5 version when it’s released, please know this would likely result in the bonus $10 in rewards you received when pre-ordering the game with us.

 

I hope this helps, but if you have any other questions or concerns, please feel free to return to our Support Forums any time.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!