Add Product

Search Results:

Posts: 15
Registered: ‎07-14-2017

GCU Not Working?

Seems like this is getting repetitive. But my GCU is active till 2019. I made 2 digital pre orders ,didnt pay attention to the discount being active or not. I went to pre order a 3rd game and noticed it wasnt being applied. Checked my other 2 orders and they werent applied to those either.


Anyway this can be looked into?



Posts: 5,174
Topics: 76
Kudos: 433
Blog Posts: 13
Solutions: 450
Registered: ‎07-27-2015

Re: GCU Not Working?

Hi jcolligan88 –


Welcome back to the forums and thanks for being a GCU Member. I can imagine your disappointment when you didn’t see a 20% discount applied to your pre-orders, so please allow me to provide some clarification regarding the discount.


GCU only applies its 20% discount towards physical games, and digital download versions like the ones you pre-ordered are exempt. This was an intention decision made at the inception of the program a number of years ago. That said, if the third game you’re looking to pre-order is also a digital copy, this would explain why you’re not seeing the discount there. If it is a physical copy, please know that a title must first be added to your cart, where the discount is then applied. If you have any other questions, please don’t hesitate to post again.


Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!