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New Member
Posts: 4
Registered: ‎10-31-2018
Accepted Solution

GCU Is not working

My GCU Membership doesn't expire until December of 2019. The discounts have not been showing up. I've tried logging out of my Best buy account and clear my web history, cookies, cache, etc. Tried logging in a couple hours later and still the same. Also I do not see the discounts inside the cart.
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Contributor
Posts: 472
Registered: ‎12-30-2010

Re: GCU Is not working

Have you confirmed that your GCU membership expires December 2019? The only reason I ask is because I placed a gaming order last night (10/31) and the discount showed up after I added the games to my cart.
New Member
Posts: 4
Registered: ‎10-31-2018

Re: GCU Is not working

Purchased the membership last December. I am sure it expires on December 19. My account does not even show the GCU badge. The discounts don't show up in the cart or when I am picking the payment method.
New Member
Posts: 4
Registered: ‎10-31-2018

Re: GCU Is not working

Purchased the membership last December. I am sure it expires on December 19. My account does not even show the GCU badge. The discounts don't show up in the cart or when I am picking the payment method
Posts: 11,479
Topics: 144
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Blog Posts: 21
Solutions: 546
Registered: ‎01-03-2013

Re: GCU Is not working

Hi there Slicknob93, 

Welcome and thank you for reaching out to us regarding your Gamers Club Unlocked (GCU) discount. With the program discontinued, it would be tragic if something happened to the membership nearly a year before it should have expired. 

There are a few things we can check though, such as whether you have the appropriate My Best Buy membership (possibly multiple?) linked to your BestBuy.com account. Please see that I am sending you a private message to gather some additional information. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎09-14-2012

Re: GCU Is not working

I've had the same, my membership not working before the expiration date was up.  Very frustrating.

New Member
Posts: 1
Registered: ‎01-01-2019

Re: GCU Is not working

I was able to pre-order Smash Bros Ultimate but just noticed my GCU no longer applies. I just joined back in Feb 2018 so it shouldn't expire until 2020. This is quite infuriating if BB is not honoring existing accounts per their own policy. Has anyone able to get their membership restored?
New Member
Posts: 6
Registered: ‎01-19-2019

Re: GCU Is not working

I had a GCU discount refused at sore # 1178 just today, for the Mafia III Collector's Edition. Something definitely is going on, as I am good till September 2019.