Add Product

Search Results:

Reply
Recognized Member
Posts: 169
Registered: ‎10-26-2011

Fallout 76 10 dollar pre-order bonus

Hi,

I had preordered Fallout 76 Power Armor edition for 2 different systems as I knew they would sell out fast and I wasn't for sure which system my wife was wanting to play on.  I forgot to cancel one until it was too late, so I ended up having to return the PS4 copy, while I kept the Xbox One copy.  It appears the "10 dollar bonus cert" was attached to the PS4 copy, so when i returned it, it got returned also.  Is there anyway to get that credited to my account as I did still Pre-Order a copy of Fallout 76 and keep it?  

 

Thanks!

Emerging Expert
Posts: 5,699
Registered: ‎02-25-2013

Re: Fallout 76 10 dollar pre-order bonus

I am afraid the $10 reward only applies to the first copy.  The second copy was not eligable and by the time you returned the first copy the promotion was over.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 169
Registered: ‎10-26-2011

Re: Fallout 76 10 dollar pre-order bonus

The PS4 copy wasn't the first copy ordered.  So if it truly applies to the first copy, then it applied to the wrong copy and needs to be fixed.  

Emerging Expert
Posts: 5,699
Registered: ‎02-25-2013

Re: Fallout 76 10 dollar pre-order bonus

Was there a $10 reward for the Power Armor Edition?  I know there was for the standard edition.

 

However, I just remembered that the reward is not posted for 14 to 21 days after the purchase and it is only 2 weeks today.  So the reward should post sometime between now and next Wednesday. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 169
Registered: ‎10-26-2011

Re: Fallout 76 10 dollar pre-order bonus

Yes there was.  And the 14-21 days comes from the date of order, not delivery.  Since these were ordered months ago, it posted, and was then removed when returned.  It's called out on the rewards history.  

Emerging Expert
Posts: 5,699
Registered: ‎02-25-2013

Re: Fallout 76 10 dollar pre-order bonus

Actually it does come from 14 to 21 days after delivery or pickup. 

 

If it didn't you could have gotten it months ago. You could have spent it, then canceled the order.   At the time your ordered it you had not even paid for it yet.  Unless you used PayPal. 

 

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 169
Registered: ‎10-26-2011

Re: Fallout 76 10 dollar pre-order bonus


@bobberuchi wrote:

Actually it does come from 14 to 21 days after delivery or pickup. 

 

If it didn't you could have gotten it months ago. You could have spent it, then canceled the order.   At the time your ordered it you had not even paid for it yet.  Unless you used PayPal. 

 

 

 


Ok, Last response to you as you aren't really helping.  Please let the official Best Buy representative help.  

 

You are incorrect.  It HAS posted and Then been removed in my rewards history.  I can literally see it as a line item on the purchase and return.   It has happened nearly every time with a online pre-order.  The points post much quicker because it goes off the order date not the ship date a lot of times.  

Highlighted
Posts: 7,477
Topics: 3,270
Kudos: 184
Blog Posts: 23
Solutions: 326
Registered: ‎10-10-2012

Re: Fallout 76 10 dollar pre-order bonus

Hello Stickboy46-

 

My apologies for the late response, the holidays were extremely busy and it’s taken some time for us to catch up.

 

One of the great benefits to pre-ordering some games with Best Buy is our “Get $10” program, so that you can earn an extra $10 in My Best Buy points when you pre-order those games.  However, it doesn’t do much if you lose the bonus points when you return on the purchased copies.

 

Generally, this shouldn’t happen, but occasionally the system will accidently take the points away if it didn’t recognize that another copy of the game was purchased.  Just to clarify, those bonus points do not post until 15-20 days from the date of shipment or pick up in-store, per our floated post here.

 

Since it’s been some time from when you posted, were you able to get this resolved?  If not, please send me a private message with your full name, phone number, email address and the pre-order information from both the returned order and the order you kept.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!