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Posts: 1
Registered: ‎11-11-2013

Didn't receive $10 reward certificates for game preorders

[ Edited ]

To whom it may concern,


I pre-ordered 3 copies of Marvel Ultimate Alliance 3 for the Nintendo Switch and I have yet to see the $30 in reward certificates in my account. My order # is {removed per forum guidelines}.

Posts: 4,173
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Registered: ‎11-29-2016

Re: Didn't receive $10 reward certificates for game preorders

Good afternoon, flipstyle79,


Welcome back to our forums, and thank you for posting your question.  It’s always great to receive an additional $10 in My Best Buy™ rewards just for pre-ordering select games for us, so I completely understand why you’d want to make sure you’re not missing out. 


Regarding how many $10 bonus reward certificates you’ll earn with your purchase of qualifying games, please know that this is limited to one per member, per title.  So, if you were to pre-order three copies of one game, you’ll only see one $10 reward certificate credited to your My Best Buy™ account.  Additionally, MARVEL ULTIMATE ALLIANCE 3: The Black Order was not one a game we were offering bonus $10 rewards for pre-ordering.


I hope this answers why you’ve not received additional rewards for your purchases, but if you have any other questions regarding our video game pre-order program, you’ll be able to find all upcoming qualifying titles, as well as the terms of this program, here.  Otherwise, please don’t hesitate to visit our Support Forums again, and I’ll be happy to offer any additional assistance you might need.



SeanM|Social Media Specialist | Best Buy® Corporate
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