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Member
Posts: 21
Registered: ‎09-21-2015

Cancelling my elite account + my gamers club with no prior notification!

Hello,

 

It is totally unfair to cancel my account with no prior notice, I just got an email that said I violated the terms and my account is canceled!!

 

Really!

 

no consideration that I was an elite customer, at least send me a warning telling me my mistake, you realize that we do not read the terms at all so a warning would be nice!

 

Please, I would appreciate it if you would consider that decision and help me out! 

Trusted Member
Posts: 99
Registered: ‎06-12-2012

Re: Cancelling my elite account + my gamers club with no prior notification!

The only time I’ve seen this is when someone buys more than three of the same version of a game using their Gamer’s Club Unlocked. Did you do that?
Member
Posts: 21
Registered: ‎09-21-2015

Re: Cancelling my elite account + my gamers club with no prior notification!

I did!

Posts: 3,019
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: Cancelling my elite account + my gamers club with no prior notification!

Welcome back to our forums, faris,

 

As it sounds like you’re aware, violating the terms and conditions of our Gamers Club Unlocked program may result in your membership being terminated.  Specifically, there is a limit of three copies of each title per platform per year per member.  I see you’ve confirmed your purchases exceeded these limits, which is why your membership has been cancelled.  Once cancelled, we’ll be unable to reinstate your membership.

 

If you have any other questions regarding the terms and conditions of our Gamers Club Unlocked program, you can follow this link to view the full terms.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 21
Registered: ‎09-21-2015

Re: Cancelling my elite account + my gamers club with no prior notification!

I did because I have no idea about the terms, you should have warned me, anything!

 

you canceled everything!

 

my gamers club 

my elite account

 

This is unfair!

Posts: 3,019
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: Cancelling my elite account + my gamers club with no prior notification!

Welcome back, faris,

 

As outlined in the Gamers Club Unlocked terms, seen here, your membership may be terminated if Best Buy determines your conduct has violated the terms of this program.  We’ll be unable to reinstate your membership once it has been terminated, however, you’re welcome to create a new My Best Buy® account.  If you’d like to familiarize yourself with the terms and conditions of this program before doing so, they can be found here.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 21
Registered: ‎09-21-2015

Re: Cancelling my elite account + my gamers club with no prior notification!

I will never shop with you guys again!

 

I spend more than $2000 a year but you decided to cut me off!

 

I am done with you!

Emerging Expert
Posts: 5,904
Registered: ‎02-25-2013

Re: Cancelling my elite account + my gamers club with no prior notification!

You agreed to the terms and conditions when you got your GCU.  If you did not read them and just checked the box to accept them then that is the way it is. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.