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Posts: 1
Registered: ‎06-01-2018

Bought Gamers Club membership before they discontinued, but they won't activate it...

I had purchased my GC membership on the 13th and was told that it would take 24 hours to activate.

It was 5 days later when I realized that it still had not been applied to my account.
I called only to be told that they are discontinuing the Gamers Club and that there was nothing they could do about it, because no one activated it on my account before the whole deal was shut down.

I was forwarded on to someone who told me that they would combine my old account with a new one that would have a GC membership activated on it, but that still hasn't happened.

Doesn't look too promising either.

Just because I purchased a membership 5 days before the service was discontinued doesn't mean that I don't recieve the service I paid for, right?

 

Looking for some help on how to move forward with this.

 

Thanks.

Posts: 5,142
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Registered: ‎07-27-2015

Re: Bought Gamers Club membership before they discontinued, but they won't activate it...

Hi boombawks –

 

Welcome to the forums and thanks for reaching out to us. It’s disappointing to hear that your newly purchased membership wasn’t activated within the expected time frame, before the program was discontinued. I don’t think anyone can blame you for wanting to get what you paid for, so I’ll be happy to look into this for you.

 

Please send me a private message with the following information so I may review your account, and see how I may be of assistance. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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