10-15-2020 11:35 PM
10-16-2020 10:19 AM
It is strange that Citi would randomly send out a new card a year in advance. I have had a BB card for quite some time and have only ever gotten them a month or so in advance.
10-16-2020 10:42 AM
10-20-2020 03:50 PM
Thanks for reaching back out to us on our forum. While I'm thrilled to hear you're still able to take advantage of the perks that go along with being a GCU member, I understand your concern surrounding your My Best Buy Credit Card used on your pre-orders. I hate to hear about the issues you've encountered when a new card was sent to you, and I'm happy to provide any support that I can.
When a payment method is updated on a pre-order, we usually see the GCU discount drop from the purchase. That being said, I'd like to properly document your situation in our corporate system. Then, if you do end up losing your discount on some pre-orders, we have record of this issue with your card update if you choose to reach back out to us.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,